Reviews about Letyshops in Norway
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Cashback has not been recorded for five and three days, purchase on Alli.
Good afternoon, Alexander!
Thanks for your response.
To help you understand this situation, we have created a request to the care service. You can read it and give a response in the "Help" - "My requests" section.
Sincerely,
LetyShops team
They sent compensation of 200 rubles. Although it should be 220 for just one order. They cheated me of 500 rubles, saying that I have to pay within an hour. I paid for many at once. I can't say for everything. And there are transitions, but no money. It's a pity about such a scam. It was convenient, they credited immediately and the withdrawal was fast. But to cheat like this is too much. I switched to another resource. The percentage there is higher, but you have to wait longer. But at least they don't cheat. This service has gone bad, the extension lags, and that's the withdrawal.
Hello, Pavel!
Thank you for your feedback. We are truly sorry that you encountered such a situation and were disappointed with the work of our service.
We understand that you do not want the situation with the loss of cashback to happen again. We are also interested in the funds for all orders being successfully displayed, but for this it is necessary to adhere to the rules and conditions, for example, to place orders within one hour. Also, we would like to draw your attention to the recommendations regarding third-party extensions, since we cannot guarantee the accrual of cashback when they work together.
We do not give recommendations to blame you, believe me. We just want our users not to face difficulties with accrual and purchases with cashback to bring only positive emotions.
Pavel, we respect any choice you make, but we would really like you to stay with us.
If you have any questions, please contact me. Have a nice day!
Sincerely,
LetyShops team
I agree with Pavel, I have been using it for several years, on March 9, 2018, the transitions were recorded, everything was active, but the cache was not credited. I specifically watched to make sure it was active, green, since I bought a good phone and expected a normal cache, but alas: out of three purchases (phone, memory card and case) none were credited. Last year, they also screwed me over with one order, so this is the second case. Very disappointed.
Hello, Ekaterina!
Thank you for your feedback. Don't be upset, there may have been a problem with the transmission of information.
According to your personal account, you have already contacted the care service and the issue is being resolved. Don't worry, your request will not remain unresolved, we will definitely try to help you.
We hope that such difficulties will not arise again.
If you have any questions about the service, please write.
Have a nice day!
Sincerely,
LetyShops team
As I see, I am not the only one with a problem with cashback accrual. I made 4 purchases, quite good value, and cashback was not accrued for any of them. I have been using this service for a long time, until March 2018 everything was fine, cashback was accrued immediately, and then suddenly they arrived, paid and silence. I contacted technical support, the problem with cashback accrual was solved, only for one order, for the others they said forget it, you will not get cashback. They refer to the fact that I have some problems with my computer, I made 2 orders on one computer, and 2 more on another, it turns out that the problem is on both computers, does this happen? Maybe I forgot how to use it? Storytellers. Okay, they cut the cashback, I seemed to have come to terms with it, but now you get nothing at all. And the withdrawal is only 500 rubles, you wait and wait, and suddenly they cut it, buy more and we'll think about whether to credit it or not. Apparently it's time to say goodbye to this service, most likely I'll switch to another service where the cashback is bigger and there won't be such problems.
Hello, Alexander!
Thank you for your feedback. We are very sorry that you have such an opinion. Unfortunately, situations when cashback is lost do happen, and believe me, we are not interested in such situations at all.
We checked your personal account and would like to note that you were credited with cashback not for one, but for both orders - for those that were specified in the request. If there was an error in the crediting and we missed something, please write in your request, the situation will definitely be resolved.
Alexander, we do not want to blame you or point out errors in your device. The care service manager only gave you basic recommendations and pointed out the main reasons for the loss of funds so that you were familiar with this information.
We really hope that this issue will be resolved and we will continue to cooperate with you.
If you have any questions or suggestions, please write. We will definitely take all comments into account.
Have a nice day!
Sincerely,
LetyShops team
cashback hasn't been recorded for four days, purchase on Alli.
Hello, Yuri!
Thank you for your feedback. It is very important to us that you always receive the promised cashback and can count on our support. A request to the customer service has been created from your account. We ask you to go to the "Help" section and respond to the request.
We look forward to your reply.
Sincerely,
LetyShops team
I have been using it for several years and there was a case when the extension did not record transitions and I was screwed. Now the transitions are recorded, but the money has not been credited. For several orders. When I contact support, they talk nonsense and try to come up with reasons again not to pay. My friend is on another resource and there are no such problems, but I stupidly stayed here and here is the punishment. And his percentage is higher. Now I wonder what they will come up with. I read the reviews and we all have this problem, they just decided to screw us.
Good afternoon
Thank you for your feedback. Pavel, we never make up reasons not to pay cashback. You have been with us for quite a long time, and we hope that you have been able to see for yourself our honesty and loyalty to customers. Our managers ask questions that help us understand the reason for the accrual of the reward and protect you from losing your cashback. We promise that we will look into the situation and do everything possible to prevent this from happening in the future.
We will be glad if you stay with us. In any case, we respect the right of each user to choose the service that meets his requirements.
Have a good day!
Sincerely,
LetyShops team
Good day
I decided to use your service when making purchases on the Internet
This week I placed an order at the Ozon store, having previously activated cashback on your website.
I didn't receive points for my purchase.
Today I'm trying to place an order on another site, cashback is not activated through your app. I'm trying to activate it through the site, same thing.
The rating corresponds to how your service works - 1 star.
Good afternoon, Mikhail!
Thank you for your feedback. There are a number of stores/services where our extension is not activated, as our partners prohibit its use. The Ozon store is one of them. To receive cashback, you must make a direct transition from our service to these stores.
Recently, we added the following information to the description of stores on our website: “The store is available in the extension” and “The store is not available in the extension”.
"The store is not available in the extension" means that the extension does not work, and you need to place orders directly. Here is a complete list of where our extension does not work: https://goo.gl/5VpAxA
If you went directly from our service before making a purchase in the Ozon store, be sure to let us know in a way that is convenient for you, we will try to help.
If you have any additional questions, please write. Have a nice day!
Sincerely,
LetyShops team
So far my opinion is negative, as I am using the "cashback" service for the first time. And this negative experience appeared right here, I don't know what the problem is, but waiting 4 weeks for a response from the customer service in my favor when I contact them (it would be better to call it a waiting service) is somehow too much for the client, I think this is disrespectful on the part of this service, a lot of noise and advertising, positive responses and we get formal replies and a service that works in sleep mode. I read a lot that any kind of problem is solved very quickly and effectively, but in my case everything is different.
Good afternoon, Gregory!
Thank you for your feedback. We are sorry that your acquaintance with our service began with such an unpleasant situation. Cashback losses happen and we understand your disappointment.
The reason is often in violation of the purchase algorithm, use of third-party discounts, coupons. The most important rule for receiving cashback is activation of cashback through the extension or direct transition from our site to the store's site. Also, the reason for non-accrual may be in the device. The fact is that some third-party extensions and even antivirus software functions can rewrite our affiliate link and take the reward for your order for themselves.
We have contacted our partners to find out why your order's cashback was lost and are awaiting a response. Since we do not cooperate with all stores directly, but through special programs, communication is a little more complicated. Your question has been taken under control by the customer service manager. As soon as we receive a response, the manager will contact you and do everything possible to help.
We are very grateful for your feedback. You help us become better!
Have a nice day!
Sincerely,
LetyShops team
Hello! Let me start by saying that "IT USED TO BE BETTER"! - and that's a fact. Let me explain: the percentage of the return was higher, 9 out of 10 cashback purchases were always credited - and right away! Today, and for about a year, the following has been happening: the percentage is lower - we will omit this, let it be 3% but at least something. Then, the situation with crediting has changed radically, and already 3 out of 10 cashbacks are credited, and the rest are not. Yes, for some cashbacks that were not credited, it is possible to solve the problem with the help of a good support service. But still, not all, let's say we have 10 transitions, 3 are credited, another 3 can be returned with the help of the support service, and 4 transitions remain not credited, although the payment was successful, and everything is done as it should. That is, for example, one transition - one order. The support service is very pleasing, they respond instantly, without making you wait long, for this they deserve a huge human thank you! These statistics concern AliExpress and Corporation Center stores, because I make all my orders there. I make orders from my smartphone, all programs are updated in a timely manner, there are no third-party blockers or bloodthirsty antiviruses. The service is excellent, but you guys are losing ground... It's probably time to go to competitors, although everything is familiar here, like at home.
Hello, Victor!
Thank you for your feedback. We are truly sorry that you were disappointed with our service.
Victor, believe me, we are also interested in each of your orders being successfully recorded in our system, as we receive remuneration from stores only for such orders. Every day we work on improving our website and for this purpose we make many test orders in different stores with which we cooperate. We wrote the rules for making purchases based on the tests that we conducted and we are confident that, if the correct algorithm is followed, the risk of losing cashback will be minimal.
Due to the specifics of working with stores under the cashback program, there are a number of reasons why cashback may not be credited, even if there is a transition from our service. A frequent reason for losing cashback can indeed be promo codes, discounts and other bonuses. This is due to the fact that it is simply not profitable for the store to provide a double discount and when using third-party bonus programs, the reward is not paid to our service.
The most common and difficult to detect reason is the settings of the device from which the purchase is made. After all, third-party browser extensions, some functions of antivirus programs, ad blockers and even viruses can negatively affect the recording of cashback.
Regarding the size of the reward, we give the maximum we can. Considering that for our clients we develop the service and expand the catalog of stores, add new services and options, often organize promotions and invest in the development of the Loyalty Program.
We value each of our clients very much. We hope that you will choose to stay with us, and we, in turn, will work tirelessly on ourselves.
Have a good day!
Sincerely,
LetyShops team