Hello! I bought seven items and paid for them, but I received three codes for four purchases.
Hello, Alexander!
Thank you for writing.
Throughout March, AliExpress has been sending us some orders with a delay - that's why your cashback might not have been displayed in your personal account yet. To help you in this situation, we have created a request through your personal account, in the "Help" section.
We would be very grateful for your answer.
Thank you for being with us!
Sincerely,
LetyShops team
Hello, I have a CONSTANT problem with cashback from OSTIN and IHERB stores. Only thanks to the Customer Care Service - cashback is credited (and this is a waste of time and emotions) and not always. That's the only reason I took off stars for these stores.
Hello!
Thank you for your feedback. It is very important to us that using our service brings only positive emotions to clients and there are no difficulties with the accrual of funds.
We are testing and checking the data transfer mechanics and are confident that if all recommendations are followed, the cashback is recorded and credited successfully. According to our data, all your requests to the customer service have been resolved.
If you have any questions or suggestions, please write to us, we are always happy to receive feedback from our users.
Have a spring mood!
Sincerely,
LetyShops team
Thank you for your work, cashback is credited and withdrawn, but for the last purchase on 03/25/2018 on Aliexpress, cashback was not credited, please look into this.
Hello!
Thank you for your feedback on the service. Such feedback is very important and pleasant for our team :)
Of course, we will try to help you with your request, for this we have already created a request through the "Help" section of your personal account. Please send us a screenshot of the order for which the cashback was not credited.
We will be waiting for your reply. Have a nice day!
Sincerely,
LetyShops team
I really like this site. I recommend it to everyone. And as per my request, I didn't have any problems and I don't think I will. I say good luck and thank you for everything.
where did the 77 rubles go that were there before. the new cash back is left. credited now. should be 235.46. they have already started cheating here. and I can't send this message anywhere to find out
Elena, good afternoon!
Thank you for writing.
We have analyzed your personal account on our service. At the moment, you have 158.46 rubles on your balance, and 60.18 rubles are awaiting confirmation. In total, the amount is 218.64 rubles. Also, you have already withdrawn funds from our service several times, in the amount of 600 and 679 rubles.
In order to understand the misunderstanding in more detail, we have created a request through the "Help" section of your personal account. We really hope for your response.
Have a nice weekend!
Sincerely,
LetyShops team
Over time, the opinion about the site changes for the worse. It is all due to the fact that periodically there are "glitches" when pressing buttons does not work, then when going to the store from the application, the cashback is not credited (well, this was corrected after requests), then participation in any promotions is not taken into account. March 28, made 14 orders, everything that was needed for participation was pressed, but in the chat they assured that there was no pressing. Now I calculated the cashback, it turns out that it was not increased either. In general, the opinion from positive went from neutral to negative. Let's see what happens next, but for now only 3 stars.
Good afternoon
Thank you for sharing your opinion about the service.
We want as many of our customers as possible to shop wisely, participate in prize draws and come back to us, so we are interested in the promotions running smoothly.
Our technical specialists have carefully studied the situation, because participation and correct functionality are important to us. Based on the information about your account, on 28.03 there were no visits to the promotion page and purchases were made from a phone.
As part of the promotion, we wanted to notify our users as much as possible: on the website, in the newsletter, and yesterday we sent a letter where we emphasized that you need to confirm participation before purchasing. We often organize contests and promotions and promise that next time we will make sure that you know all the details.
To make sure you feel supported, we have credited the difference that would have been displayed if the cashback rate had been 5%.
We hope that similar situations will not arise in the future and that you will change your opinion about our service in a positive direction.
Have a good day!
Sincerely,
LetyShops team
I have made three orders since March 11, the cashback did not go through. Today, March 28, I made 2 orders, the cashback showed 3.3% instead of the promised 5%, but I don't care. I'm switching to another service. Please do not publish stupid replies!
Good afternoon, Valery!
Thank you for your feedback. Cashback on your orders was displayed at a rate of 3.3% (taking into account the LetyBronze status), because you did not click the "Participate" button before making purchases. As soon as our users click this button, a lety code is automatically attached, which increases the cashback rates to 5%.
Don't be upset, there are still 2 days to make purchases with increased cashback and take part in the promotion timed to coincide with the sale on AliExpress.
To help you get cashback for orders from 11.03., we have contacted you through your personal account, section "Help".
We look forward to hearing from you. Thank you for being with us :)
Sincerely,
LetyShops team
Before registering here, I read a lot of reviews. There were also negative ones, because of this I hesitated for a long time to start making purchases through this service because I already have a very negative experience with another cashback service. I carefully read the rules for making orders, with the reasons for which the cashback can be rejected. Today I made my first purchases, out of 22 orders - 22 cashback credits within 1-2 minutes. This is just super!!! I hope the project works the same with the withdrawal of funds.
This is a real scam, a rip-off!!! They initially increase the amount for the product, and then they drop it. And the most interesting thing is that I can’t take it back, because I have to collect a certain amount, and if you don’t collect it within six months, everything is cancelled!
Good afternoon
Thank you for your feedback. According to your account data, you place orders in the AliExpress store. After switching from our service to the store, the cost of goods does not change.
Indeed, the minimum withdrawal amount from our service is 500 rubles. It allows us to take on the commission for transferring funds. And thanks to this, our users receive cashback in full. In addition, this amount will allow you to feel the usefulness of purchases with cashback.
If you have any questions, please write.
Sincerely,
LetyShops team
Dear LetyShops team! I have been working with you since December 2016! There have been almost no blunders, but recently the cashback has been credited more or less on time, but the confirmation is not stable! If you have noticed, I order a lot and I cannot constantly write to you and rummage through order numbers! I just wrote to the support service and they answered me that my order, which was confirmed on 03/23/2018... The confirmation deadline is 04/29/2018. This already looks like the client has simply forgotten about the cashback and stopped looking for it!.. Therefore, a request: Review the cashback confirmation deadlines!... Best regards, Vadim.
Good afternoon, Vadim!
Thank you for your feedback. Indeed, after confirming orders in the personal account of the Aliexpress store, the cashback status most often changes to "Credited" within 3 days.
We have written to our partners to find out if there is any delay in data transfer and are awaiting a response.
Vadim, you have been with us for quite a long time and, we hope, you have been able to see for yourself how honest our service is.
Please do not worry, if the orders are redeemed, the cashback will definitely be credited to the balance. We still ask you to focus on the average time for crediting cashback from the store, that is, 33 days.
If you need help, write to us, we are always in touch. Have a nice day!
Sincerely,
LetyShops team