Hello!
Thank you for your feedback. We are very sorry that you encountered such a situation when receiving cashback. Due to the scale of the sale, AliExpress did not have time to transmit information on orders as quickly as usual.
Please send a screenshot of the order from your personal store account, where information about the date, number, status and amount will be displayed. We will try to help.
Have a good day!
Sincerely,
LetyShops team
Good afternoon
Thank you for your feedback. In order for us to be able to sort out this situation, please write to us through the "Help" section of your personal account. Please attach a screenshot of the order from your store's personal account, or any document confirming payment for the order.
If you have any questions or suggestions about our service, please write. Have a nice day!
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. According to your personal account data, the cashback was accrued correctly. The fact is that the LetyBronze status gives cashback not 10% of the order amount, but +10% to the usual cashback rate. That is, if the usual cashback rate in the store is 3%, 30% of 3 = 0.9%. Total cashback with the status: 3% + 0.9% = 3.9%.
If you have any questions or suggestions about our service, please write. Have a nice day!
Sincerely,
LetyShops team
Good afternoon, Elena!
Thank you for your feedback. You can place orders in any convenient currency that is available in the store you are interested in. Cashback in your personal account on our service is displayed in Russian rubles.
To understand how our service works, we recommend that you make a trial order in the Test store. Cashback for the test order will be canceled after some time. This order is only necessary to get acquainted with the service. For all your future real orders, cashback will move from the "Pending" status to the "Credited" status.
If you have any questions about our service, please write to us, we will be glad to hear from you. Have a nice day!
Sincerely,
LetyShops team
Hello, Ruslan!
Thank you for your warm feedback about our work. We are sincerely sorry that you are upset and that such a situation has arisen.
We will definitely take your wishes into account and will try to especially focus on the specific conditions of the stores with which we cooperate.
If you have any questions, please write to us. We will be happy to answer and help.
Have a good day!
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. Cashback is usually displayed in your personal account within 24 hours.
In order for us to be able to sort out this situation, write to us through the "Help" section of your personal account. Please attach a screenshot of the order from your store's personal account, or any document confirming payment for the order.
If you have any questions or suggestions about our service, please write. Have a nice day!
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. If you have any difficulties with cashback accrual, you can always write to us. We will try to understand the situation and help you.
If you have any questions or suggestions about our service, please write. Have a nice day!
Sincerely,
LetyShops team
Good afternoon
Thank you for the kind words about our service. It means that the hard work of the whole team is not in vain.
We also love the old logo very much, and it is dear to us. But everything changes, we grow, add new services and options that will make the purchasing process even more enjoyable and useful.
That's why we decided to change the logo to a more modern one.
The logo contains a coin - a direct association with cashback.
If you have any questions or suggestions about our service, please write to us. Have a nice day!
Sincerely,
LetyShops team
Hello, Roman!
Thank you for your feedback. We will be happy to help you.
In order for us to be able to sort out this situation, write to us through the "Help" section of your personal account. Please attach a screenshot of the order from your store's personal account, or any document confirming payment for the order.
We look forward to hearing from you. Have a nice day!
Sincerely,
LetyShops team