Good afternoon, Vadim!
Thank you for your feedback. We cooperate with various online stores, and in all stores the conditions for accrual of cashback are different. There are stores that provide cashback at a fixed percentage rate for each order. And there are those that provide cashback at percentage rates that depend on the product categories. We publish all information about accrual of cashback in the description of stores on our website so that our users always have the opportunity to familiarize themselves with this information.
This store accrues cashback in the amount of 0.3 to 1.5%. Unfortunately, we are not provided with a breakdown of rates by product categories from the store's internal classification. Also, one of the features of cashback accrual in the store is that the amount may change during the order processing.
We cooperate with a large number of partners and you can always choose more favorable conditions for yourself from this list .
If you have any questions regarding the operation of our service, you can always contact our customer service. We will be happy to answer all your questions and help. Have a nice day!
Sincerely,
LetyShops team
Good afternoon
Thank you for your feedback. All prices on the Aliexpress website are displayed in dollars - this is the official exchange rate of the online store. When working with the website, you can choose any currency convenient for you and the online store converts the cost of the goods from dollars to rubles at its own exchange rate (which bank and country, unfortunately, we do not know).
We, in turn, receive information on AliExpress orders in dollars and convert the amount at the rate of the Central Bank of the Russian Federation, since we are a Russian cashback service. And in order not to mislead our users, we published this information on the page for going to the store.
If cashback for some orders has not yet been recorded, please create a request through your personal account, the "Help" section, customer service managers will do everything possible to find out the reason for the loss of cashback and help.
If you have any additional questions, please contact us, we will be glad to hear from you. Have a nice day!
Sincerely,
LetyShops team
Good afternoon
Thank you for your feedback. Sergey, don't worry, usually cashback is recorded in your personal account within 24 hours from the moment of purchase. If more than 24 hours pass and the cashback is still not displayed, please create a request to the Customer Care Service through the "Help" section of your personal account: https://help.letyshops.ru/hc/ru
Our managers will definitely look into the situation and resolve the issue. Have a nice day!
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. According to your personal account, you have already successfully withdrawn funds from our service.
If you have any difficulties with cashback accrual, you can always write to us. We will try to understand the situation and help you.
If you have any questions or suggestions about our service, please write. Have a nice day!
Sincerely,
LetyShops team
Hello, Vladislav!
Thank you for your feedback. We are very sorry that you encountered such a situation when receiving cashback. To resolve the issue, please create a request to our customer service. We will try to help you.
We look forward to hearing from you. Have a nice day!
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. We will try to help you.
In order for us to be able to sort out this situation, write to us through the "Help" section of your personal account. Please attach a screenshot of the order from your store's personal account, or any document confirming payment for the order.
If you have any questions or suggestions about our service, please write. Have a nice day!
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. According to your personal account data, the cashback was credited correctly.
The thing is that the standard cashback rate in the stores we cooperate with increases by 30%. For example, if the standard cashback rate in the Aliexpress store is 3%, and it increases by 30% from 3, that is, by 0.9%. The increased cashback rate in this store is 3.9%.
If you have any questions or suggestions about our service, please write. Have a nice day!
Sincerely,
LetyShops team
Good afternoon
Thanks for the feedback. In fact, you can find a lot of cool discounts on the sale, it is not for nothing that this sale is so popular all over the world. We decided to insure our users and now you can use the new price dynamics tracking function in our extension. Now it will be easier for you to find real discounts.
If you have any questions or suggestions about our service, please write to us. Have a nice day!
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. We are very sorry that you have such an opinion about the work of our site. Believe me, every day we work and work to make the use of the service comfortable.
If you have any difficulties with cashback accrual, you can always write to us. We will try to understand the situation and help you.
Have a good day!
Sincerely,
LetyShops team
Hello, Sergey!
Thank you for your feedback. We are very sorry that this situation happened. If you have any difficulties with cashback accrual, you can always write to us. We will try to understand the situation and help you.
If you have any questions or suggestions about our service, please write. Have a nice day!
Sincerely,
LetyShops team