Good afternoon
Thank you for your feedback. We understand that you want each of your orders to be immediately displayed in your personal account. Unfortunately, sometimes there are delays in recording orders. Due to the large number of orders during the sale period, the AliExpress store does not have time to transmit information about orders, as usual, within 24 hours. At the moment, orders are still being loaded into our system.
So that the customer service managers can check whether your cashback will be recorded for all seven orders, please leave a request from your personal account, in the "Help" section.
We look forward to your feedback. Have a nice day!
Sincerely,
LetyShops team
Good afternoon, Sergey!
Thank you for your feedback. We care about our users, so we decided to determine the winners of the second stage of the promotion on December 12, exactly one month after the end of the sale on Aliexpress, so that all participants have time to receive tickets and they can take part in the drawing.
If you have any additional questions, please contact us, we are ready to help.
Sincerely,
LetyShops team
Good afternoon
Thank you for your feedback. Don't worry, not all orders made during the sale period have been received in our system yet. Please create a request to the Customer Care Service via the "Help" section of your personal account: https://help.letyshops.ru/hc/ru
Our managers will figure out the reasons why cashback on your orders has not been credited and will try to help.
Thank you in advance for your assistance. Have a nice day!
Sincerely,
LetyShops team
Good afternoon, Alexander!
Thank you for your feedback. We understand that you want to make purchases on more favorable terms, but the store reduced the percentage of rewards for your orders and we were forced to change the cashback rates.
Cashback rates in our other stores have not changed, you can always choose stores with more favorable conditions for yourself.
If you have any questions or suggestions regarding the service, please write to us. Have a nice day!
Sincerely,
LetyShops team
Hello, Vladimir!
Thank you for your feedback. We share your emotions, as we ourselves do not receive compensation for orders that were not recorded. If for some reason the cashback for your orders was not recorded, it is also very important for us to understand the situation so that similar errors do not occur in the future.
Please write to us through the "Help" section. We will try to help.
Have a good day!
Sincerely,
LetyShops team