Purchases at Temu with cashback in Austria
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added, or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
Reviews on Temu (97)
Therefore, we publish only our customers' reviews.
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The cashback isn't showing up, as usual. What a coincidence, whenever the cashback is increased, there are always problems. This is making me increasingly reluctant to use LetyShops.
Hello, Alfonso!
We are very sorry for what happened and understand your frustration. We have credited a partial bonus from our funds to support you in this situation.
We want to remind you that cashback is not credited for purchases made through the store's app.
There are almost always problems with cashbacks; they're denied, they give less than the actual purchase price, etc. It's practically better to order directly without going through Lety. Quite dissatisfied.
Hello!
We are very sorry that you had such an experience and we completely understand your frustration.
We want to let you know that we have already credited the cashback corresponding to your last order.
We hope your next purchases go smoothly and that you can enjoy the service as it should be.
You should leave the highest recommendation! I placed an order larger than the cashback! And it seems like a scam! But you're the ones saying it! You just don't realize it until you're shopping and checking the recommendations.
Hello!
The terms and conditions are always published on each store's page. We advise you to review them before making a purchase to avoid any confusion. We apologize for any inconvenience.
It's the best you can get around here, at least with everything we buy, we need to have a little more excitement around here, hahaha
Disappointing on Temu's part (cashback rejected despite my efforts to meet all the new customer requirements). Excellent service and attention from Letyshops, who always try to help you even if the store isn't properly managed.
The application works very well, with Aliexpress, without any problem, but with Temu there is no way to get it
Hello, Fran.
Thank you for your comment. We encourage you to create a ticket from your personal account, and we'll be happy to help you review the case and find a solution. ❤
Letyshop's service seems appropriate to me, but the stores' conditions are misleading. Depending on the amount of the refund, they deny you the Cashback, but not Letyshop, but Temu in my case. Every time I buy here there is one reason or another for not making the refund.
Hello, Vanessa!
We're sorry you had that impression about Temu. We want to assure you that we've already credited the cashback to your account. Thank you for continuing to trust us. We're always here to help. ❤
