Важливо!
I have no complaints about the goods, but I have constant problems with the fact that cashback does not appear. There is no such problem with other stores, only with Eva.ua. It is a pity to waste my time on constantly creating applications. Today I already picked up the delivery, and the cashback still did not appear, so I created an application again to find my cashback
Congratulations!
Thank you for creating a cashback search request.
This way we will be able to check the situation in detail, find out the reason, and contact partners for confirmation of the reward.
The request is currently undergoing automatic review. You can track the status next to the order in your account. As soon as there are updates, it will change automatically.
Have a good day!
Good afternoon, I placed an order through LetyShops two days ago, cashback has not been credited yet.
Congratulations!
When cashback is not displayed in your account after making a purchase, you need to create a search request in the "My Cashback" section of your personal account. If there were no violations of the store's terms and conditions and the rules for purchases with cashback, a request is automatically submitted to partners.
In your account, the order list will show the "Pending" request and instructions on how to review it.
If you have any questions, please write to us through the "Help" section.
Have a great mood :)
And if I didn't download the app, but followed the link to go to the store and ordered the product, will I receive cashback?
Tatyana, congratulations!
In this case, cashback should be credited ;)
We noticed that the bonus for the purchase from 03.10 has already been reflected in your account.
If you have any questions, write to us in the "Help" section of your account.
Please tell me, is cashback on letyshops only credited if you pay for the order online? And if you pay by card upon receipt of the goods, then cashback will not be credited?
Good day!
Cashback is accrued for online purchases after switching from our service.
You can choose any payment method convenient for you ;)
If I pay with a certificate, will I be credited with cashback?
Good day!
Cashback is accrued on the actual payment amount, minus discounts, bonuses, and certificates.
Good afternoon, please tell me, when purchasing goods from Eva physically in the store and not through the online store, cashback is not accrued?
Good day!
Cashback is only awarded for online purchases.
You place an order through the store's website after switching from LetyShops, the store transfers information to our system, then we receive compensation from partners and cashback is credited to the balance according to the terms.
If you have any questions, please write to us through the "Help" section.
Have a good mood!
Good afternoon! I wanted to order a cream for 200 UAH, but I realized that they wouldn't credit me with 10%?
Good afternoon, Ksenia!
Why won't they count?)
You have already activated the 5X promotion for purchases at EVA. The "Hot Cashback" starts when you go from the promotion page to the store page. The promotion ends after 10 hours or after the order is placed.
All the promotions you have activated can be seen in the Lety codes section of your personal account. All the information is indicated there: when the code started working, when it will expire, and what is the maximum cashback amount.
So hurry up and get cashback treasures :)
Good afternoon! Please tell me, I was credited with cashback about 3 weeks ago, where can I find it and how can I withdraw it?
Good day!
The cashback is currently in the "Pending" status. Partners need time to verify and transfer information to our system. You can see the confirmation date in the "My Cashback" section. It is calculated according to the terms from the store page.
The cashback crediting time for EVA.UA is 65 - 130 days. But usually it happens faster ;)
You can make a withdrawal when the funds are in the "On balance" status.
The store does not credit cashback once after reporting a loss or after a negative review, you have to constantly monitor your cashback, other stores credit it immediately without any problems!
Good day!
If the cashback is not automatically reflected in your account, we ask that you create a search request. This helps us to understand the situation in more detail, find the reasons for the loss, and contact partners for compensation.
Thank you for making such requests :)
An automatic check is currently underway. You can see the status of the review in your personal account next to the order itself. As soon as there is news, the status of the application will change automatically.
Next time, please record a video of the purchase and send it to the "Help" section. This will help us find the reason for the loss of cashback.
Have a nice and peaceful day!