Cashback doesn't always work. A month ago I ordered goods for a total of about 1500. No cashback
Good afternoon, Evgeniy!
Thank you for writing to us. To find out the reasons why the cashback was not displayed, a request #1364950 was created from your account to the customer service. Please respond to our manager in the request.
You can find the request in the "Help" section of your personal account by clicking on the "My Requests" tab.
If you have any additional questions, please write. We are ready to help.
Sincerely,
LetyShops team
The service is excellent, I can’t say anything bad, as stated, funds are withdrawn within 24 hours, cashback is credited almost automatically, everything is great, thanks for such excellent service!
6 orders from Ali on 06/02 and 3 orders on 06/04 - as a result, not a single cashback was counted.....sad
Hello, Vladislav!
Thank you for your feedback. We are sorry that the cashback for your orders was not recorded automatically. Therefore, our team will do everything possible to correct this situation.
To resolve the issue as quickly as possible, we have created a support ticket on your behalf. Please provide the manager with more details about the situation so that we can help you faster.
Sincerely,
LetyShops team
Useless service, no cashback, they've been sorting it out for a month and a half, but it's no use.
Hello, Sergey!
Thank you for sharing your opinion. We ask you not to be upset. It is very important for us to understand the reason for your cashback not being credited, so we sent a request to partners. Unfortunately, we have not received a response yet. The customer service manager is monitoring your request and regularly checks the relevance of the information on your request. As soon as a response is received, he will contact you immediately.
We hope for your understanding. Have a nice day!
Sincerely,
LetyShops team
You are right. Honestly speaking, it is not a serious company at all. If you ask endlessly, they will block you for help. You should sit silently.
Good afternoon, Pernesh!
Thank you for writing to us. We have checked the information, your account is not blocked. We can assume that you are having difficulty accessing the "Help" section. To fix the error, we advise you to clear your browser's cookies. We are very sorry that you have such an opinion about our service. We really hope that you were able to see for yourself our honesty, loyalty and willingness to help, as all requests were resolved in your favor.
If you have any additional questions, please feel free to write. Have a great day!
Sincerely,
LetyShops team
I used to love this service, but now there are constant unreasonable cashback rejections. I'm thinking of switching to another cashback site.
Good afternoon
Thank you for your feedback. Oksana, please don't upset us, we will help you sort out this situation.
When a store rejects a reward, the cashback is automatically rejected. The reason for the rejection may be - non-redemption/return of goods, violation of the algorithm of purchases with cashback, use of other bonus programs during the purchase. Sometimes erroneous rejections occur.
Based on your personal account data, we noticed that you have already created a request to the care service to resolve this issue. Please respond to our manager to resolve the issue as soon as possible.
Have a great day!
Sincerely,
LetyShops team
Stopped using because of withdrawal amount restrictions. First, collect 500 rubles, and only then can you withdraw money... How cunning...
Hello, Alexander!
Thank you for your comment. The minimum amount for withdrawal is 500 rubles, since we take the commission, regardless of the chosen method. This amount helps us to function successfully, make the service better and better, add new stores and conduct interesting promotions with them.
Besides, you must agree that 500 rubles is the amount upon receipt of which you will be able to fully experience the benefit of using the cashback service.
Please let me know if you need any help. Have a great day!
Sincerely,
LetyShops team
Cashback says it is activated, but in fact: we reach the payment gratitude page and see the inscription "Activate cashback"!
Good afternoon, Ivan!
Thank you for writing to us. The thing is that when making a payment you are redirected to the payment system website. The extension cannot be active on this website, since payment systems prohibit the operation of all programs/extensions for the security of their clients' payment data.
We will definitely help you understand the situation in more detail. Your account has created request #1363134 to the care service. You can respond to the request through your personal account, the "Help" section, or the email address to which the account is registered.
Thanks in advance for your reply.
Sincerely,
LetyShops team