Purchases at MAUDAU UA with cashback in Italy
- Кешбек не нараховується за гуртові замовлення (як визначити гурт можна дізнатися у таблиці).
- Кешбек не нараховується за замовлення з промокодами, не опублікованими на сайті LetyShops.
- Заборонені будь-які маніпуляції з метою обійти умови магазину щодо виплати комісії (дроблення гуртових замовлень тощо).
- Замовлення можуть бути розділені або об'єднані, згідно з наявністю товарів на складах.
- Кешбек не нараховується замовлення, оплачені карткою з функцією кешбеку (наприклад, Монобанк, А-Банк тощо). Ця умова діє на період промо MAUDAU і даних банків.
- Максимальна сума кешбеку за одне замовлення - 400 грн (без врахування програм лояльності LetyShops та Гарячого кешбеку).
- Відразу після оформлення замовлення сума кешбеку може показуватися некоректно. При підтвердженні замовлення суму кешбеку буде змінено відповідно до зазначеної ставки.
- Якщо в тебе є запитання стосовно кешбеку - напиши в Службу турботи про клієнтів LetyShops. А якщо кешбек не зʼявився чи відхилився - подай заявку в особистому кабінеті з чеком від MAUDAU або продавця. Заявки без цих даних будуть відхилені.
Reviews on MAUDAU UA (179)
Therefore, we publish only our customers' reviews.
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Come on, the support is just crap! They don't respond on time at all. They also blame the client, like, contact them when it's convenient for you to answer. You contact them when it's convenient, well, at home with remote access, or in the office, it's easy for them to be smart. And the fact that they themselves answer for half an hour or an hour, is that okay? They have 10 minutes to answer, and they close the chat, and they themselves can be silent for hours. In short, it's unrealistic to resolve the issue in a day, the chat is constantly closed. Let them communicate with them in the same way at banks or somewhere else, when issues need to be resolved. Otherwise, the range and prices seem normal. But the support, of course, is terrible.
Congratulations!
Thank you for the feedback.
We sincerely regret that communicating with us left you with an unpleasant impression.
We understand how important it is to receive a timely response.
Our team really works within a certain timing - so that each Guest receives attention and support.
At the same time, we definitely see that we still have room to grow - we will definitely take your feedback into account to become better for you.
We hope that next time we can correct your impression.
Have a nice and peaceful day!
MAUDAU UA store
Review 1
Terrible store, only negative impressions. They can answer for hours, and close the dialogue very quickly if you do not have time to answer. They sent an expired product, then gave a promo code that does not work. I created a new order, the shipping date was on the same day, contacted support, then the shipping date changed for several days. The idea is cool, but the implementation is terrible, I wrote about support above, it's the bottom.
Review 2
It was me who contacted each time, not the store. And even then with such difficulties, because you take hours to respond and quickly close the dialogue.
Congratulations!
We are truly sorry that you had an unpleasant experience working with us. We are very sorry for this situation.
We see that our specialist has already contacted you, and the issue has been resolved.
If you still decide to give us another chance, we will be happy to prove that we can provide quality service.
Have a nice and peaceful day!
MAUDAU UA store
I do not recommend the store. I made a purchase of coffee, made the payment during the order process. A day later they send a message about the absence of the goods. The service is terrible!
Congratulations, Elvira!
We apologize for the situation – we are truly sorry that this happened.
The coffee was not sent for technical reasons, which have already been passed on to the relevant specialists for verification.
However, we are always ready to improve our service, and if you decide to give us a chance again, we promise to provide a better experience.
We hope that all your purchases will be nothing but comfortable!
MAUDAU Store
The money was written off immediately, one product was canceled and now we have to wait about a week for a refund, level!! is that normal?
Congratulations, Alina!
Thank you for your request.
We understand your indignation and desire to receive your funds as soon as possible.
Let's explain the situation: after the order is shipped, the bank receives a signal and unblocks the funds according to its own regulations.
Unfortunately, the market cannot influence the speed of the refund - this is the bank's area of responsibility. The funds are currently in reserve and will be automatically unblocked.
If you have any additional questions, we are always in touch!
MAUDAU UA store
I thought this store had already reached the bottom, but they knocked from below, I wanted to use the promo code that the store sent me on Viber, I spent a lot of time collecting the basket and the promo code did not work, in response I did not receive any solution to the situation, they wrote to me that if they wanted to, they would cancel the promo codes ahead of time... Have you seen such a shameful store anywhere else? I am already silent about the fact that the shipping terms are 2-3 weeks, and something is constantly missing and they do not even call to ask if the shipment is okay without some goods, and they put the delayed one, keep in mind that this store is not worth your time. It started well, but ends with shame.
Congratulations, Victoria!
Thank you for your time during the phone conversation.
We are sincerely sorry that you were unable to use our promo code. Unfortunately, due to technical reasons, we were forced to terminate its validity early.
We really appreciate each of our Guests, so we have already sent you an additional bonus.
We hope it will help improve the impression a little and compensate for the situation.
Always there to help!
MAUDAU UA store
I ordered Uriage Vevey SPF50+ 1st Mineral Face Sunscreen, 50 ml. I received an open tube that does not close. The expiration date after opening is 6 months. It is not clear when it was opened and whether it will have a protective effect now. I will not use it for my child. This is the first time I ordered from this store and, by the way, the last time.
Congratulations!
Thank you for your feedback - your request is already being processed.
We tried to contact you to clarify the details, but unfortunately we were unable to do so.
We have sent you an SMS with links to our chats in Viber or Telegram - it is convenient to communicate there at a time convenient for you.
We hope that we can offer the best solution to the situation.
MAUDAU UA store
Lately, I've been liking the store less and less. Orders are delayed, products are out of stock.
Good day!
Thank you for sharing your experience.
We apologize for any inconvenience caused by delayed delivery and out of stock items. Some items are made to order, which can sometimes affect delivery times, but we are constantly working to improve this process.
We appreciate your trust and do everything we can to ensure a comfortable shopping experience. We hope that your next purchases will bring you only positive impressions!
MAUDAU UA store
