Purchases at Temu with cashback in France
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added, or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
Reviews on Temu (1007)
Therefore, we publish only our customers' reviews.
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Good afternoon, what does it mean to be a new customer to receive 100% cashback?
Good day!
Only a new Temu user who has not previously made a purchase at this store can receive 100% cashback. The rate for a new Temu customer is only applied if the Temu account has been logged in for the first time.
We wish you profitable and pleasant shopping!
Good afternoon. I am satisfied with the TEMU store, but I have already made 10 purchases, I have not received cashback even once. I am satisfied with the quality of the goods, the attitude is better than Aliexpress.
Good day!
Thank you for sharing your experience ❤
The care service manager will contact you in the application (section "Help") to understand the situation in more detail and help.
The application works very well, with Aliexpress, without any problem, but with Temu there is no way to get it
Hello, Fran.
Thank you for your comment. We encourage you to create a ticket from your personal account, and we'll be happy to help you review the case and find a solution. ❤
Letyshop's service seems appropriate to me, but the stores' conditions are misleading. Depending on the amount of the refund, they deny you the Cashback, but not Letyshop, but Temu in my case. Every time I buy here there is one reason or another for not making the refund.
Hello, Vanessa!
We're sorry you had that impression about Temu. We want to assure you that we've already credited the cashback to your account. Thank you for continuing to trust us. We're always here to help. ❤
I have been happy with a lot of things and few bits that wasn't sure and if it was what I wanted at the time
It took them about two months to return 4,000 CLP (about $5) to me. So if you need your money back quickly, it's not recommended.
Hello!
We understand that the wait may be long. Cashback is credited as soon as the store confirms and pays us the commission, so it can sometimes take longer.
The app is cool, but why did my cashback stop increasing when my status changed to bronze (once the cashback on the topic increased to 35%, but now it's only 7.81%)?
Congratulations!
"Hot cashback" is displayed equally for all users and does not depend on Lety status.
Follow the updates on the site and in the app so you don't miss out on the maximum benefits :)
