Purchases at Temu with cashback in France
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added, or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
Reviews on Temu (1001)
Therefore, we publish only our customers' reviews.
- Argentina
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- Other country
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I ordered things in the topic for the first time through Letyshops and the cashback came! I am very satisfied, I transferred this cashback to my card and everything arrived the next day!
Class! We are happy to accompany your purchases :)
I think it's VERY WRONG that if I pay with available funds in my Mercado Pago account, I don't receive the cashback credit, because ultimately that money is cash and they do receive the payment. Please try to fix that.
Hello.
We're sorry, but according to the store's terms and conditions, cashback is credited only for the amount paid, without taking into account bonus points/coins/Temu credits used, payments made with store money or gift card, or other similar virtual payment methods.
The cashback isn't showing up, as usual. What a coincidence, whenever the cashback is increased, there are always problems. This is making me increasingly reluctant to use LetyShops.
Hello, Alfonso!
We are very sorry for what happened and understand your frustration. We have credited a partial bonus from our funds to support you in this situation.
We want to remind you that cashback is not credited for purchases made through the store's app.
Made a lot of orders and the cashback for most of them was denied. At first, they supposedly return your cashback as an exception, and then they just refuse. Don’t waste your time.
Hello!
We’re really sorry to hear about your experience. Unfortunately, we can’t always compensate for lost cashback, as it depends on the store confirming the purchase and transferring the commission.
However, we always try to investigate every case together with our users to find out what happened and help as much as possible.
There are almost always problems with cashbacks; they're denied, they give less than the actual purchase price, etc. It's practically better to order directly without going through Lety. Quite dissatisfied.
Hello!
We are very sorry that you had such an experience and we completely understand your frustration.
We want to let you know that we have already credited the cashback corresponding to your last order.
We hope your next purchases go smoothly and that you can enjoy the service as it should be.
They are very good products and the clothes are of very good quality. I recommend everything I order. The only problem is that delivery takes almost a month.
