Purchases at Douglas ES with cashback in Spain
- in case of using the store's mobile app;
- for orders in which the user redeems a gift card;
- for orders where vouchers, beauty-vouchers or coupons have been used (in this case cashback may appear as 0 in the "My cashback" section, and then be rejected or confirmed as 0);
- for orders made by the Douglas Group employees;
- for bulk orders.
- The order should be completed within 30 minutes after reaching the product page from the LetyShops website for cashback to be credited.
- According to the store's terms and conditions, any requests regarding the lost or rejected cashback should be applied within 90 days after the purchase has been made.
- If an order has been returned partially, cashback will be reduced proportionally.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
Reviews on Douglas ES (26)
Therefore, we publish only our customers' reviews.
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It's a shame. I activated a 25% cashback to make a purchase. Of course, the cashback doesn't appear, and as always, you have to wait four months, which will pass and they won't refund anything, indicating that it's been lost. It's always the same. For small amounts, it appears immediately, but for larger amounts, it's always "lost." It doesn't matter which store, it's LetyShops.
Hello,
We're deeply sorry for your experience and understand your frustration. In some cases, stores take up to four months to claim the commission, as we only receive commission on purchases registered as valid in the system.
Don't worry, we'll let you know as soon as we receive a response from our partners. We hope for your understanding.
Letyshops contacted me through a complaint, and as we mentioned when the cashback does not appear, it is also necessary to recognize their good work. After speaking with them, they credited me the cashback from their pocket, which is appreciated because it was a large purchase with a high percentage of return. I only hope that purchases can be recognized more easily so that they appear in the system and it is not letyshops who credits me. The 5 stars are for letyshops, not for douglas.
❤
Terrible, they don't give credit for doing it with a mobile app. So be careful. It's a disgrace. I won't buy from Douglas again from here.
Hello!
We are sorry to hear that you feel this way. You can find all the conditions on our website before going to the store and making your purchases.
It seems that they don't credit you with cashback for using the mobile application, which doesn't seem right to me. Next time I will think about it before buying from Douglas
Hello!
Cashback is not credited for purchases made through the Douglas mobile application, you can find all the conditions on the store page.
All the best,
the LetyShops team
In this store you have to claim the cashback. it's a roll LetyShops is perfectly in charge of solving the problem but it is a hassle to have to go claiming it
Hello!
We are very sorry that you had such an experience. We have sent your last request to the representatives of the store. We hope that we will receive the response from them shortly and we will be able to detect the reason why your cashback is not registered.
All the best.
The LetyShops team
Despite the fact that they did not credit me with the purchase at first, I contacted Letyshop by email and in less than a month they credited me with the balance.
Hello!
We have sent a request to our partners and, fortunately, we have received an affirmative response for your request :) We hope that incidents with cashback will not occur again.
With the best wishes,
the LetyShops team
I've been using Lettyshops for a year and Douglas a few times and have never had a problem. Everything is credited!
I was successfully credited and approved
Super good, I bought, I have pending cashback, but I don't know when it will be credited to the balance. I'm already on order
Hello Ivan!
Douglas cashback is confirmed in 90 - 160 days after purchase. You can see the accreditation deadline next to the status of your cashback.
Cheers!
The LetyShops team
I love this store and more if it's for the letyshops app, on top of buying you also have the discount. The truth is that I am buying more and more for this app. I have not had any problems so far in any of my purchases. I super love.
Hi Sara!
Thanks for your opinion. We're glad we can help you save a little ❤
Greetings!
The LetyShops team
