Purchases at Temu with cashback in South Africa
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added, or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
Reviews on Temu (1001)
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I've been waiting for this cashback for three months now...
Good day!
Partners need time to verify and transfer information to our system.
You can see the confirmation date in the "My Cashback" section. It is calculated according to the terms on the store page.
The maximum time for Temu cashback to be credited is 100 days. It often happens faster. 
The reward will be credited by September 21, 2025.
The customer service manager will ensure that the bonus is confirmed in a timely manner.
Last time, the cashback was credited in 2 weeks, and now the new one is waiting for 3 weeks, is there any way to speed it up?
Good day!
The store needs time to verify the order and transfer the information to our system.
You can find out the confirmation date in the "My Cashback" section. This date is calculated according to the time published on the store's page.
As soon as we receive confirmation from partners, the cashback will automatically move to the "On balance" status.
Happy shopping! 
When will more cashback be available?
Good day!
"Hot Cashback" is planned for the month in the Temu store ;)
Follow the release of promotions on our website or in the app.
If you have any questions, write to us in the "Help" section of your account.
Have a good day!
With this store, I didn't get cashback once, but every time the Lety team credited everything through the requests I created.
Galina, thank you for shopping with us <3
Always ready to help.
