It used to be better. Now they can respond for several days, sort out the situation within a month, reject cashback for a redeemed order, etc. In general, customer service has somehow gone downhill. You start thinking twice about using this service, or about finding a new one. The only plus is the fast withdrawal of funds.
Good afternoon, Julia!
We understand that efficiency and promptness in resolving issues are important to users. We apologize for the wait for a response to your request. During the AliExpress sale, we received more requests than usual, so we were unable to respond to you promptly.
Cashback is rejected automatically based on data from partners. The reasons may be a violation of the rules for making purchases with cashback or an error when checking statuses. If cashback is rejected, partners do not transfer the commission to us.
We hope you will stay with us.
Sincerely,
LetyShops team
This is not a site, this is a SCAM. 11.11 cash was not reflected. !000 rubles and more did not receive. Hello to you guys, you have settled in well. At someone else's expense and vinegar is sweet to you. So guys, there are still a lot of suckers in Russia, and I am getting out of here. I have a proposal - let's put everyone who was screwed on the BLACK LIST, let others be smarter.
Good afternoon
It's sad that such an opinion about the service has formed.
Payment for the goods is made to the store itself, not to us. We receive a commission for purchases if the partner noted that the order was made through our affiliate link. If this does not happen, we do not receive a reward from which cashback is formed.
We sincerely hope that this situation will not repeat itself.
Sincerely,
LetyShops team
After the sale, everyone was left with pennies, including me. I don’t understand why there wasn’t a single problem in two years of using this service. How can I now calmly continue to make purchases with this service without thinking that suddenly there won’t be any cashback again? LetyShops, what’s wrong with you? Maybe you can make a schedule when people can make orders with the confidence that there will be cashback? Or should we make them in turns? I don’t understand. Everything was fine, but everything always goes well, as does the good attitude towards this service. I don’t know if I will continue to use this service. But I certainly won’t recommend it to anyone.
Good afternoon
Thank you for making purchases with LetyShops for more than 2 years.
Believe me, we are also interested in automatic accrual of cashback. Information about your orders made during the sale period has not entered the system. The manager described possible factors that could affect this process in the appeal.
We tried to please you by crediting you with a cashback bonus.
We look forward to further cooperation.
Sincerely,
LetyShops team
I made an order using this service. I didn't know that if you buy using a referral link, then the cashback is not credited, but the support team explained to me what and how to do to avoid this in the future, and in addition to this they gave me 200 rubles, which is not much, but quite nice. Of the minuses, I want to note the long work of technical support, they responded for 10 days, although I understand that this is due to the 11.11 sale
Good afternoon
Mikhail, you are right. The wait for a response to the request is due to the large number of requests that the customer service received during the AliExpress sale. Sorry for the wait.
We value our users' time, so on normal days we respond as quickly as possible :)
Sincerely,
LetyShops team
Thieves and scammers. Funds disappear from the balance. In 3 days they quietly subtracted 40 rubles, thinking that no one would notice.
Hello!
The service operates in a completely transparent manner.
All information about changes in the user's balance is publicly available to him in the "Notifications" section. We contacted you in an appeal to clarify the situation.
Sincerely,
LetyShops team
I really didn't like your work on the 11,11,19 sale. I completely agree with the previous review: Scam... And it would be better if you didn't make people laugh with your 2 ruble tickets.
Good afternoon
Lianna, there is always something to work on. We try to analyze all the shortcomings and not allow them in the future.
It's a pity that such an opinion about the service was formed. In addition to the tickets, which were secured by crediting bonuses in the amount of 2 rubles, compensation was credited to your balance, which the manager wrote about in the appeal.
Sincerely,
LetyShops team
On Black Friday they offer 100% cashback, scammers, 11.11 they didn't credit anything for the amount of 250 dollars. In a word, it's a scam, they credit it to their own pockets
Good afternoon
We did not receive a commission for your orders, so we have calculated the maximum possible compensation and attached tickets for 2 rubles for each product to participate in the drawing.
We will be glad if our cooperation continues.
Sincerely,
LetyShops team
I agreed with the Aliexpress seller to reduce the shipping cost by 600 rubles, but cashback is not credited anyway. The cost of the product itself has not changed. LetyShops has reduced the cost of the product by these same 600 rubles. After my request, they sent me to read the "Rules for purchasing with cashback", if I understood correctly, this is the section "6. Cashback is credited to the actual cost of the product". But I did not understand how this point relates to my situation, the cost of the product did not decrease. I got the feeling that the manager Vika Kyiv, who corresponded with me, has something to do with this.
Igor, hello!
The care manager genuinely wanted to help sort out the situation.
The process of transferring information about the amounts of user orders is automatic. The seller can only make an adjustment to the cost of the goods to slightly reduce the buyer's expenses. He cannot make changes to the delivery amount, since its cost is determined by the service with which the seller cooperates.
Sincerely,
LetyShops team
Насобирала $171.71 они есть в заказах сделала на всякий случай скрин чтоб не "исчезли". Подтвердила все заказы на aliexpress но они так и весят в "ожидании как не подтвержденные. Можно было бы подумать что это али не передает информацию но другой кешбек сервис отобразил подтверждение заказов (не пишу какой чтоб не сочли за рекламу). Вот такие пироги.
Здравствуйте, Олег!
Зачисление кэшбэка происходит автоматически, как только партнеры передают комиссию. Подтверждение получения товара ускоряет процесс, но еще нужно некоторое время на передачу данных. Изменение статуса кэшбэка должно произойти согласно срокам, которые есть на странице магазина.
С уважением,
команда LetyShops
Guys, you've been rehabilitated! There was a problem with uncredited cash, but Vika Kyiv solved the issue to my complete satisfaction! Thank you, Vika! Good luck, great service!!!
You are cheating people! You are scammers! You offered to buy a product with cashback, I agreed and believed you! You bought the product for 4500, and in the store it costs 1000!!! I am sitting with my child, I do not work.. my mother-in-law paid for me.. please contact me urgently!
Good afternoon
We are the LetyShops cashback service. When you make a purchase through our service in stores, we return part of the money spent as cashback. But we are not a store. We do not sell or ship goods.
Probably, the scammers introduced themselves on behalf of our service. We recommend making purchases only on trusted sites, having read reviews on the Internet.
Sincerely,
LetyShops team