Purchases at Temu with cashback in Portugal
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added, or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
Reviews on Temu (999)
Therefore, we publish only our customers' reviews.
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I have been happy with a lot of things and few bits that wasn't sure and if it was what I wanted at the time
It took them about two months to return 4,000 CLP (about $5) to me. So if you need your money back quickly, it's not recommended.
Hello!
We understand that the wait may be long. Cashback is credited as soon as the store confirms and pays us the commission, so it can sometimes take longer.
The app is cool, but why did my cashback stop increasing when my status changed to bronze (once the cashback on the topic increased to 35%, but now it's only 7.81%)?
Congratulations!
"Hot cashback" is displayed equally for all users and does not depend on Lety status.
Follow the updates on the site and in the app so you don't miss out on the maximum benefits :)
К сожалению, даже обратившись в поддержку и исполнив все условия, я не получила свой кешбэк в размера 22€, но поддержка начислила 7€, что уже лучше, чем ничего.
Добрий день!
На жаль, ми не отримали від магазину винагороду за ваше замовлення, з якої формується кешбек. Причин може бути кілька, зокрема:
- використання сторонніх розширень чи застосунків (наприклад, блокувальників реклами);
- порушення умов, вказаних на сторінці магазину;
- перехід на інші сайти чи вкладки до або під час оформлення замовлення.
Втім, ми хочемо підтримати, тому нарахували частковий бонус із коштів LetyShops.
Сподіваємось, що така ситуація більше не повториться, а отримані рекомендації допоможуть уникнути подібного надалі.
Якщо виникнуть додаткові запитання, будь ласка, пишіть. Будемо раді допомогти :)
And when will I get the cashback?
Good day!
Cashback for purchases at Temu is displayed within 2 days from the moment of purchase.
If the cashback does not appear on its own during this time, please create a request in your personal account, in the “My cashback” section, by filling out the form.
If you encounter any difficulties, please let us know in the "Help" section of your account.
Have a good mood!
The quality is great. Fast delivery. But the cashback takes a very long time to accrue, unfortunately.
Good day!
Thank you for your feedback.
Partners need time to process order data and transfer it to our system. Once the commission is transferred, the cashback status will change to "Accounted".
Please write to us in the "Help" section of your account if you have any questions ;)
Good afternoon, I made a purchase, but the cashback did not arrive.
Good day!
When cashback is not displayed in your account after making a purchase, you need to create a search request in the "My Cashback" section of your personal account.
In your account, the order list will show the "Pending" request and instructions on how to review it.
As soon as there is news, the application status will change automatically.
If you have any questions, write to us in the "Help" section of your account.
Have a good day :)
It takes a very long time to confirm cashback.
Good day!
Our service does not work directly with stores, but through affiliate programs. Therefore, the store needs some time to process the information and transfer the reward for your orders.
The crediting terms are indicated on the page when you go. You can also find out the confirmation date in the "My cashback" section. Very often it happens faster ;)
