Purchases at Temu with cashback in Poland
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added, or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
Reviews on Temu (1001)
Therefore, we publish only our customers' reviews.
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If the profile says that cashback is expected and the amount is indicated, does this mean that the money will come?
Good day!
Yes, the status "Pending" means that the store has already sent us information about the order, and the cashback is reserved for you.
After the store confirms the purchase, the amount will automatically change the status to "Credited" and appear on your balance :)
The theme is great, I've been ordering for a long time, everything is fast and high quality) but one thing is unclear, why is it taking so long to receive the money? When the parcel has already been received a long time ago
Good day!
Cashback is initially displayed with the status "Pending". Partners need time to process the information and transfer it to us. The crediting deadlines can always be found on the store page, as well as next to the cashback in your LetyShops personal account.
As soon as partners transfer the reward, the bonus will be confirmed automatically ;)
It's a good site, but cashback only appears once every 10 orders, and the rest of the time you have to constantly contact technical support.
Good day!
Thank you for taking the time to share your experience :)
Cashback is displayed automatically based on data from partners. It is important to remember the store's terms and conditions and shopping rules.
If the cashback has not appeared in your account, we ask you to create a search request. This helps us to understand the situation in more detail, find the reasons for the loss, and accrue a bonus.
If you have any questions, please write to us through the "Help" section. We are here for you ❤
Have a good day!
How long after ordering will the money be refunded? I read it, but I understood everything very poorly, I ordered the product with the green inscription activated, is everything as it should be?
Good day!
Cashback is reflected in the account within two days from the moment the order is created.
If the cashback does not appear in your account after the specified period, we recommend creating a request in the "My Cashback" section and filling out a short form.
If you have any questions, write to us through the "Help" section ;)
Good afternoon, what does it mean to be a new customer to receive 100% cashback?
Good day!
Only a new Temu user who has not previously made a purchase at this store can receive 100% cashback. The rate for a new Temu customer is only applied if the Temu account has been logged in for the first time.
We wish you profitable and pleasant shopping!
Good afternoon. I am satisfied with the TEMU store, but I have already made 10 purchases, I have not received cashback even once. I am satisfied with the quality of the goods, the attitude is better than Aliexpress.
Good day!
Thank you for sharing your experience ❤
The care service manager will contact you in the application (section "Help") to understand the situation in more detail and help.
The application works very well, with Aliexpress, without any problem, but with Temu there is no way to get it
Hello, Fran.
Thank you for your comment. We encourage you to create a ticket from your personal account, and we'll be happy to help you review the case and find a solution. ❤
