A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
I tried to place an order on the website several times, but it doesn't work. Zaporozhye doesn't exist at all, I can't place an order, I'll probably delete the attachment
Good day!
Due to the war, orders from Temu to Ukraine may not be delivered to all regions. We recommend clarifying information about the possibility of delivery before placing an order.
You can also order in a nearby city, and then make a forwarding
I am very disappointed with the kitchen set, it said that there were 24 pieces in the set, but only 4 came, I am not satisfied with the purchase
Good day!
Please go to the store. They will help to understand.
The goods are good, I ordered phone covers. But the hair ornaments arrived broken...
Good day!
Please contact the store. They should help.
how to pay for a product with cash back?
Greetings!
Funds must be transferred to the card, and then you can use them to pay for the purchase.
Happy shopping!
Where to find accrued cashback? Many products have already been purchased, but it is not clear where to find cashback
Good day!
Cashback for your purchases is displayed in your personal account, the "My Cashback" section.
It is currently pending and will be credited as soon as the partners transfer the reward.
If you have any difficulties, please contact our customer service, "Help" section.
Have a nice day!
I ordered 3 pairs of stockings. 2.5 pairs arrived. And everything arrived quickly.
Good day!
Report this to the store. Perhaps it was not added by mistake.
Good day! Tell me how to make an order in the city of Zaporizhia? Thank you!
Good day!
You can order in a nearby city, and then have the mail forwarded to you.