An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
It is good, but if it takes time for them to deposit you. But if they do, well it just takes patience.
Good day,
Stores need time to process the information and transmit it to us. You can see the terms on the store page. This time is necessary to transfer information and remuneration of the order. If you have any further questions, don't hesitate to contact us.
Greetings,
LetyShops team
I made a purchase in this application but the Casback is not reflected to me
Good afternoon.
Things that can cause loss of cashback:
- third-party browser extensions;
- the use of promotional codes / coupons from other sites;
- transition during checkout in tabs / pages.
We created a help desk inquiry to resolve this matter.
Greetings,
LetyShops team
I have not been approved for an entry and they told me that it was approved on October 19 and passed from the SHEIN store
Good afternoon.
We see that you have already created a query in the customer service. We are very sorry for waiting for a response. The advisor will respond to you in the short term.
Sincerely,
LetyShops team
My cashback is still not reflected and several days have passed and nothing !!!!
Good afternoon.
Brenda, we are also interested in getting the cashback. If the order does not appear in the user's account, the partners do not pass on the commission for the purchase. To solve this situation, we have created a consultation to the attention service. You can write us by mail or in your personal account, the section "Help", "My queries". We wait for your reply.
Sincerely,
LetyShops team
I have already made several orders and they have not reimbursed me for anything and it took more than 40 days and I did not receive anything
Hello.
To understand why the refund was not credited to your account, we created a help desk inquiry. You can find it in the "Help" section, "My queries". We look forward to your response.
Greetings,
Letyshops team