Кешбек не нараховується за замовлення:
- оформлені в застосунку Foxtrot.ua;
- по безготівковому розрахунку юридичних осіб;
- сплачені бонусами. Якщо оплата була частковою, кешбек нараховується на суму без урахування бонусів;
- створені співробітниками контактного центру та співробітниками Фокстрот UA;
- в які вносились зміни після оформлення (спосіб оплати, доставки тощо);
- сплачені картками банків з функцією кешбеку (наприклад, Monobank, ПриватБанк, Глобус, Izibank та iн). Ця умова діє в період промо Foxtrot і даних банків. Замовлення, оформлені з використанням партнерського кешбеку від банків будуть відхилені під час звірки.
Кешбек нараховується тільки за замовлення з регіонів, в які магазин доставляє замовлення.
Якщо в тебе є запитання стосовно кешбеку - напиши в Службу турботи про клієнтів LetyShops. А якщо кешбек не зʼявився чи відхилився - подай заявку в особистому кабінеті.
I bought a TV, we are happy, they quickly took it away. it is a pity that LetyShops did not withdraw cashback to the account.☹️☹️☹️
Good day!
Checked your account information. We see that cashback is displayed in your personal account with the "Pending" status. It must be credited before 10/18/2020. Time is needed to process and transmit information.
Sincerely,
LetyShops team
A circus, not a shop. The impression is that they are hiring the devil understand who. The staff are very weird and unprofessional. For example, I asked a consultant in an online chat about the conditions and advantages of a store card, clearly and clearly indicating that I do not have a card yet and plan to open it only in case of favorable conditions for me. To this, the girl replied that "Write the phone number to which you linked the card and I will tell you its conditions and tell you the number of bonuses." And so it was repeated several times in a row, until she finally realized that I had no card and I was just planning to open it. Further with the order. I purchased two goods through UkrPoshta. I thought that when registering the delivery, a window would appear with the input of the recipient's data, as on normal sites. But no. The website will ask you to choose the desired post office to receive the order and that's it. I will clarify that in case of registration, the site asks only for a name (which is not verified in any way), a phone number and an e-mail address, which is absolutely not enough to indicate as data on the parcel. In this regard, I contacted a consultant by phone and asked a question about how I can generally receive the goods and prove in the mail that I am the recipient? Only then I was offered to indicate my data (full name). Why couldn't this be done on the site? And what would have happened if not for my question during the call? Remains a mystery. The comedy didn't end there. My name is Eugene, in Ukrainian the name is spelled Eugeniy and nothing else. How did the male consultant indicate the name as data on the parcel? Evgeniy ... Also, when placing an order and when viewing the same order in your personal account, two completely different order numbers are indicated. The store does not confirm the purchase for Letishops, you have to fiddle with self-confirmation. The product has not yet received, but I think that what happened is already quite sufficient for writing a review.
Eugene, good afternoon!
We advise you to leave feedback and wishes about the work of Foxtrot UA on the store's website. We are sure that customers' suggestions and comments are not ignored :)
Since the cashback for your purchase was not automatically displayed in our service, the manager is waiting for a response in the call ("Help" section of your personal account) to understand and help. We will be grateful for your assistance.
Sincerely,
LetyShops team
I recommend the service. Cashback was credited and counted. All confirmed. I would definitely recommend it to everyone, and wish the Letishops team success and prosperity. The Foxtrot store is excellent. delivery is fast, polite couriers always call back before delivery, so that it is convenient for the client.
Good day!
Andrey, thank you for taking the time to share your experience of making purchases with cashback.
Happy shopping! :)
Sincerely,
LetyShops team
Constant problems with orders - duplication, not fixation, etc. In the end, all cashbacks of the Aeneas were rejected because they were paid from the monobank)))))
Hello!
Nikita, it's a pity that happened.
Partners do not pay a fee for orders paid by Monobank card. In this case, we advise you to choose one of the options: cashback from the bank or from LetyShops.
Sincerely,
the LetyShops team
In addition to my review from 15.05. Cashback Foxtrot still confirmed, although I no longer hoped.
Hello!
Alexandra, we are sincerely glad that the cashback has been credited :)
If you have any questions, you can always contact our care service.
Sincerely,
LetyShops team
A review specifically about the Foxtrot store: I made an order on 05/08/20: tablet, memory card, protective film. I paid through a card, I received an SMS that the order was confirmed. LETI immediately displayed a cashback of 73 UAH. Then on 05/11/2020, a new order appears in my personal account in Foxtrot, in which only the memory card and the NP courier deliver it to me, then on 05/13/2020 another order appears, in which only the tablet and the courier delivered it to me, and my original order is changed only on a protective film. That is, there will be a third delivery (well at least for free !!!!) !!!!!! There has never been such a circus! And I understand that I will not see cashback
Good day!
The service cannot affect all stages of ordering. Cashback is credited for purchases made online through our service.
To avoid such situations, we recommend informing the store representative that the order has been placed with cashback. Now we advise you to inform Foxtrot support that the order was reissued without your knowledge.
Best regards,
LetyShops team