Purchases at Decathlon ES with cashback in Peru
- Cashback is not credited for Marketplace products.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
Reviews on Decathlon ES (26)
Therefore, we publish only our customers' reviews.
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The bad review is not about Decathlon but about "Decathlon from Letyshops". It does not work. As I read (too late) in the comments ..., it has NOT worked for me either. I did one a long time ago and I had to go around demonstrating with invoices ..., and I made a purchase yesterday that had a cashback multiplier in the offer plan in Letyshops and it has not been automatically placed either. I'm going with the incident-request to Letyshops. Until they fix what's going on, I don't recommend trying to shop here via Letyshops. : (
Hello.
We are sorry that you faced such a situation.
Thank you for creating a request, for the lost cashback. We will do everything to help you with this matter. We will contact the store representatives to find out the reason for the loss of your cashback and resolve this issue. Follow the status of the request, please. As soon as we receive the reply, its status will change.
We hope that situations like this do not happen again.
Sincerely,
LetyShops team
I had a problem with the Cashback as it was not registered. I sent an email to Letyshop and they fixed it in 2-3 days. It seems that the problem comes from Decathlon's communication with Letyshop and this affects the obtaining of Cashback. Thank you Letyshop for your solution and assistance.
Hello Rocio,
Thank you for sharing your shopping experience with us. We hope everything goes well and your next purchases are successful and enjoyable.
Sincerely,
LetyShops team
with Decathlon no problem, although letyshops did not recognize the cashback and I am waiting for it to do so
Hello Andrea.
Thank you very much for sharing your Decathlon shopping experience.
We will do everything in our power to help you. Follow the status of your request, please. If you have any questions, contact us through the Help section of your account;)
Sincerely,
LetyShops team
With Decathlon it does not work, I made a purchase of € 420 with 5% and it never came, supposedly because the cashback was lost, letyshop gave me back € 4.50, after the claim as consolation after three months, but very bad for Decatlon
Hello Laura.
Unfortunately, we have not received a response from our partners.
We understand that you had this cashback, so we credit you with a reward from our funds. Unfortunately, we do not always have the opportunity to make up the full refund amount lost from our account. If for some reason you do not get the cashback of the orders placed with us, we are also left without remuneration.
We very much hope that a situation like this will not happen again and that you will not be disappointed any more.
Sincerely,
LetyShops team
Since December I made the purchase I am still waiting to receive the cashback. It's been over a month since the deadline passed and the only solution they give me is to wait, sometimes they need more time ... I've written again and they don't even answer!
Hello Victor.
We apologize for the wait. Sometimes stores need more time to process the information and transfer it. We are still waiting for a response from this store. They promised that they should check all orders by the end of April.
Do not worry, if we do not have the credited cashback, we will help on our part. We hope for your understanding and patience.
Sincerely,
LetyShops team
I took advantage of the increased cashback to buy some Christmas gifts. I'm still waiting for you to respond (02/11/21)
Hello.
We regret that this situation has happened.
We have contacted our partners to understand the reasons for the loss of your cashback. Unfortunately, we are unable to expedite the process. As soon as we receive the response, the manager will notify you in query # 2312741.
We look forward.
Sincerely,
LetyShops team
They don't give you 3%, or 2.5%, but nowhere near, a lot of cashback recognition problems .... But very good resolution by letyshop.
Hello, Borja.
We understand your disappointment and we are sorry that this situation happened with your cashback.
Don't worry, if you have any questions, you can always contact our support team. We are happy to help you ❤
Sincerely,
LetyShops team
As always, quick attention and order received ahead of schedule. Cashback is listed on my profile from the moment I placed the order. Now waiting for your confirmation.
I already used it once through the page and all good. They have not given me anything yet but put a date next. I wanted to know if it also works through the decathlon app or just through the page. since from the application there is usually more stock of some products
Hello.
Thank you for leaving your comment.
Now the cashback is not credited for purchases made in the store application. If you have any more questions, write to us at support@letyshops.com.
Enjoy shopping!
Sincerely,
LetyShops team
It is a lie that the maximum waiting time is 60 days, I have been a few more than those 60 and they tell me to keep waiting. Maybe I'll get there for retirement.
Hello.
Sometimes stores need more time to process the information and transmit it to us. We have not yet received the updated details from the partners. Don't worry, our manager will check the accreditation and help you if something goes wrong.
Sincerely,
LetyShops team
hello, about a month ago I placed an order in this store and the order arrived super fast and everything was great. But I'm still waiting for the corresponding cashback to be credited to me.
Hello,
Thank you for leaving your opinion on the store.
Stores need time to process the information and transmit it to us.
Maximum confirmation period for your order ends on November 24. If the cashback is not credited on time, contact us without a doubt.
Greetings.
Sincerely,
LetyShops team
