Reviews about Letyshops in Norway

Hello, Roman!

Thank you for your feedback. We will be happy to help you.

In order for us to be able to sort out this situation, write to us through the "Help" section of your personal account. Please attach a screenshot of the order from your store's personal account, or any document confirming payment for the order.

We look forward to hearing from you. Have a nice day!

Sincerely,
LetyShops team

Hello!

Thank you for your feedback. According to your personal account data, the cashback for your order from the Rozetka store has already been credited to your balance.

If you have any questions or suggestions about our service, please write. Have a nice day!

Sincerely,
LetyShops team

Good afternoon

Thank you for your feedback. Dmitry, please do not worry, cashback on your orders will definitely be credited to your balance. The fact is that on the page for going to the store where you made a purchase, we indicated only the average waiting time for cashback. Cashback can be credited both earlier and later than the estimated date.

We work every day to improve the service so that you can use it with pleasure. Many store pages already have information about the average time for cashback crediting, as well as the maximum terms. In the near future, we will add this information to the pages of all stores/services.

If you have any questions, please write, we will be glad. Have a nice day!

Sincerely,
LetyShops team

Good afternoon, Alexander!

Thank you for your opinion. Our users' feedback is the most valuable thing for our company. It is you who help us see our pros and cons, what we still need to work on, so that you feel as comfortable and protected as possible when working with the service.

Our goal is for each user to receive only pleasant emotions from mutual cooperation. We are sincerely sorry that you encountered difficulties when using our service. We will try to constructively respond to each of the points so that there is no misunderstanding.

1. Let's not hide the fact that sometimes cashback is lost. However, the order amount does not affect the order recording in any way. The reason is often a violation of the purchase algorithm, the use of third-party discounts, coupons. The most important rule for receiving cashback is activating cashback through an extension or a direct transition from our site to the store's site. If losses occur periodically, although everything is done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even antivirus software functions can overwrite our affiliate link and take the reward for your order for themselves. But we always try to help find the reason and, if possible, compensate for the cashback.

2. The minimum amount is 500 rubles due to the fact that the commission for withdrawal is paid by our service and users receive the accumulated cashback in full. And so that our clients can conveniently accumulate the minimum amount for withdrawal, we often increase cashback rates, give Lety codes, and also hold promotions related to the withdrawal of funds.

3. Unfortunately, yes. When the manager is heavily loaded, the care service simply physically does not have time to process requests as quickly as we would like. We are doing everything possible to fix the situation. At the moment, we respond much faster and our users receive the first response within a few hours, the subsequent ones depending on the situation (whether it is necessary to send a request to partners, clarify information with colleagues, whether your manager is working), but often within 24 hours. We are working to help you even faster.

4. When the store rejects the reward, the cashback is automatically rejected. The reason for the rejection may be - non-redemption/return of the goods, violation of the algorithm of purchases with cashback, use of other bonus programs during the purchase. Sometimes erroneous rejections occur. Regarding your issue with the rejected cashback, we contacted our partners. We received information from our partners with some delay. However, a positive response came and the cashback has already been credited to your balance.

5. Yes, indeed, there are stores whose reward rate depends on the product category, there are stores that do not charge rewards for some products at all. But we always share this information with our users and write about all the rates, features, and conditions on the store page. There is very important information there, which it is advisable to read before making a purchase. Cashback rates depend on the reward that stores pay us. We cooperate with more than 1,000 stores, so you can choose the one with the most favorable conditions for you.

6. We hope that our users understand what cashback is. But let us repeat it again. Cashback is a return of part of the cost of each purchase. It's very simple: we bring customers to stores, stores pay us money for this, we share this money with you.

Thank you for being with us.

If you have any questions, please write.

Sincerely,
LetyShops team

Hello, Vitaly!

Thank you for your feedback. We give the maximum we can, considering that we are developing the service, expanding the team, connecting more new stores, investing in the development of the loyalty program and holding promotions. We want our users to receive as many additional bonuses as possible throughout the year (for example, fly codes and prizes during draws), which will give them more positive emotions than a small difference in cashback rates. We hope that during your time with us you have become convinced of our loyalty.

If you have any questions or suggestions, please write. We are always open to dialogue.

Have a nice day!

Sincerely,
LetyShops team