Everything is just great!!! I like it! Good luck to everyone!
I really like the service, but there are often problems with receiving cashback in Eldorado UA through the application (i.e. no notification or cashback comes at all), you have to order through the web version. Well, I would like to speed up the process of receiving cashback, because 50 days is quite a long wait.
Hello, Igor!
Thank you for your comment. We are very sorry that you have encountered difficulties with non-accrual of cashback. Having analyzed your account, we noticed that our managers have helped to resolve the issue with accrual of lost orders as much as possible.
At the moment, technical managers are clarifying whether the reason for the loss of the reward is the fact of placing orders through the application. If we find that cashback is not accrued, we will immediately add this information to the store page.
Unfortunately, we cannot change the timing of cashback crediting, as the store needs some time to check the information and make sure that the order will not be returned, and also to transfer this information to us.
Be sure to contact us if you have any questions. We are always in touch and will try to help:)
Sincerely,
LetyShops team
Everything works great. It's just a pity that there is no increased cashback for birthdays.