Hello!
Thank you for your feedback. We are very sorry that you have such an opinion about our service. Before going to online stores (services) in the "Rates/Terms" section, we always publish information about cashback rates for orders, our customers can read them and evaluate the benefits of online shopping or contact us, we are happy to advise you on all issues related to the operation of our service.
GearBest store independently determines whether you are a new or regular customer of the store and transfers this information to us, depending on the data, cashback is accrued. In order to get the maximum benefit at the rate of a new customer, you could have placed one order, which would contain several items of goods. But, unfortunately, you placed 2 different orders and, accordingly, you were credited with cashback at different rates.
Yes, indeed, all new users are provided with a Premium account for 7 days, with which the cashback will be increased by 30% of the usual cashback rates, so that purchases are more profitable. Believe me, we value each of our users and it is very important for us that you are satisfied with the work of our service.
We hope that you will continue to use our service in the future and that no problems will arise.
If you have any questions, please contact us. Have a nice day!
Sincerely,
LetyShops team