Good afternoon, Alexander!
Thank you for your feedback. We are truly sorry that the cashback for orders was rejected, but do not worry, we will try to understand the situation and help you.
Cashback confirmation and rejection occurs automatically based on the data that the store sends to us. Cashback for an order may be rejected if changes were made to the order after it was placed, namely: part of the order was purchased, the product positions in the order were changed, the delivery method of the order and other changes. Also, the order must be placed within one browser session and the rules for making purchases with cashback must be followed: https://letyshops.ru/pravila
Sometimes, unfortunately, stores transmit incorrect information about the order status, and an erroneous rejection of cashback occurs. In order to contact the store and find out the reason for the rejection of orders, we need any proof of payment, not necessarily a receipt, it can be a screenshot of the store's personal account. Please leave a request through your personal account, the "Support" section, we will try to help you resolve the issue with rejected orders.
We look forward to hearing from you. Have a nice day!
Sincerely,
LetyShops team