Good afternoon
Thanks for your feedback. Don't worry, often the reason for such a situation is the accidental creation of a second account.
Please make sure that you have logged into the account from which your previous orders were made in the same way as you have logged into this one.
Let us remind you that it is possible to log in via e-mail/password or one of the social networks. If you still cannot find your cashback, please provide the number of any order that was successfully recorded in your account to our customer care service.
We will find your cashback!
We will be waiting for your feedback. Have a nice day!
Sincerely,
LetyShops team