A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
Some sellers cheat. For example, they offer 2 items and send one (1 item). Scammers also quickly close down the store. They lie in the descriptions of the products they sell.
Good morning!
We are sorry that a similar situation occurred.
Please contact the store's customer service department regarding this matter.
They leave the price of the minimum order, even an order of 300 UAH is not normal for them
Limits apply as the store pays for shipping. The assortment is such that it is easy to collect a basket for 300 hryvnias. =)
The cashback was returned to me instantly, so I'm satisfied, but I don't know where to track the parcel, for this minus 1 star.
Go to the order page, there is an opportunity to track =)