De kwaliteit van de dienstverlening is aanzienlijk verslechterd. In de zes maanden durende samenwerking werden 18 bestellingen geplaatst, met een gemiddelde waarde van 2500 hryvnia per bestelling. Aanvankelijk werd de eerste bestelling op de dag van plaatsing verzonden en de koeriersdienst Nova Poshta bezorgde deze de volgende dag. Momenteel zijn de verzendtijden gewijzigd; voorheen werden bestellingen die vóór 11:00 uur werden geplaatst, dezelfde dag nog verzonden. Nu geeft de app een minimale verzendtijd van twee dagen aan. In werkelijkheid zijn de verzendingen vertraagd en op de vijfde dag kan de klantenservice geen informatie verstrekken over de verzendtijden, vanwege de hoge werkdruk. Deze data zijn bij benadering. Het verstrekken van promotiecodes lost het probleem niet op en verbetert de gebruiksvriendelijkheid van de service niet. Om bovenstaande redenen kan ik deze marktplaats niet aanbevelen. Het is beter om te winkelen op platforms zoals Rozetka of Epicenter, waar de levering, ondanks een kleinere productselectie, tijdig is.
Gefeliciteerd, Artem!
Bedankt voor het delen van uw ervaring.
Het spijt ons dat de service een slechte indruk bij u heeft achtergelaten. We waarderen het dat u al zo lang klant bij ons bent en het is zeer teleurstellend dat we deze keer niet aan uw verwachtingen hebben voldaan.
Het is inderdaad mogelijk dat er tijdens periodes van grote vraag of zware belasting van de magazijnen vertragingen optreden. Wij doen er echter alles aan om deze tot een minimum te beperken en onze service te herstellen op het niveau dat u van onze vaste gasten gewend bent.
We zullen zeker rekening houden met je feedback - het helpt ons om elke dag beter te worden. We hopen dat je ons nog een kans geeft om te laten zien hoe comfortabel MAUDAU kan zijn ❤
MAUDAU UA-winkel
Het slechtste cashbackprogramma dat ik ooit heb gebruikt. Cashback heeft nooit gewerkt, je moet het steeds bewijzen, bonnetjes 4 maanden bewaren, cashback wordt soms gewoon niet weergegeven - dit is in 90% van de gevallen het geval. Een vreemde regel om je eigen promotiecodes te gebruiken, en het maakt niet uit dat de helft van de cheque niet bij deze promotiecode past. De review gaat alleen over het cashbackprogramma. Ik vind de winkel als geheel goed. En Leti is altijd uitstekend.
Goededag!
Cashback wordt automatisch weergegeven als de algemene voorwaarden en winkelregels van de winkel tijdens de aankoop niet zijn overtreden. Bedankt voor het aanmaken van zoekopdrachten. Zo kunnen we het nader onderzoeken en contact opnemen met partners voor compensatie.
Houd er rekening mee dat MAUDAU UA geen beloningen overdraagt voor bestellingen met promotiecodes. We hebben deze informatie op de winkelpagina vermeld, zodat alle gebruikers er vooraf kennis van kunnen nemen.
Elke partner bepaalt zelfstandig de voorwaarden waaronder hij een deel van de winst met zijn cliënten deelt.
Promotiecodes, acties en cashback zijn verschillende manieren om kortingen te bieden en kunnen niet altijd tegelijkertijd worden gecombineerd.
Wij begrijpen dat het in sommige gevallen voordeliger is om een promotiecode te gebruiken, en in andere gevallen cashback.
En dat is volkomen normaal. Wij zorgen ervoor dat jij de beste optie voor jezelf kiest :)
They often do not meet the delivery deadlines - I ordered dishes for a gift, for more than 2 thousand hryvnias - not only was the order sent 5 days later (when it was no longer relevant), but they also did not charge cashback. Before that, there were cases when orders were sent to Ukrposhta without approval instead of Nova Poshta. Once they even left it with the concierge, putting me in front of the fact and not agreeing on this in advance. Unfortunately, the store disappoints more and more every time.
Congratulations, Anna!
Thank you for sharing your impressions. We are very sorry that you had a negative experience with our market.
We also appreciate your time on the phone. We work every day to improve our service and ensure that our Guests are satisfied.
Our website does have made-to-order items, which is why sometimes shipping can be a little delayed.
Please also note that cashback is not accrued for orders with promotional codes that are not published on the LetyShops website.
We hope that a small bonus in the form of a promo code will cheer you up, and we will have the opportunity to see you as a Guest of our market ❤
We wish you a nice and peaceful day!
MAUDAU Store
I didn't really want to write a review) But yes, I agree with the reviews, the worst store in terms of service. A penny cashback can be rejected because of (as it turned out) the maudau promo code. This is the first store that rejects for its own discount. They often "forget" about promotional delivery, you can get one information in support and another when registering. Well, etc., we bought food for homeless animals, transferred it to the b.d zone, now we'll look somewhere, but definitely not here :)
Good day!
I'm sorry you had that impression :(
In fact, Maudau has proven itself as a responsible partner.
We indicate all the terms and conditions for accruing cashback on the store page so that each user can familiarize themselves with them before making a purchase.
If you have any questions about delivery, we recommend contacting Maudau support directly - our colleagues will definitely help.
If you have any questions about cashback, please write to us through the "Help" section.
Have a nice and peaceful day!
One of the worst cashback programs is Maudau. You will have practically no chance of getting cashback. The store always lures you with discounts through promo codes, which is profitable - but then there is no cashback. You pay with cards with cashback (mono, etc.) - and then there is no cashback here. There are still a lot of conditions that eliminate the possibility of getting cashback from Maudau. But then it is easier to buy goods in the same Silpo or other stores (because it is cheaper there + cashback from Letishops is valid), when there are no discounts on Maudau and you cannot buy with promo codes.
Good day!
Thank you for sharing your impressions.
Indeed, Maudau has certain conditions that may affect the accrual of cashback. For example, using promotional codes or paying with cards with their own cashback in some cases does not allow you to record a reward from our service.
We always try to be as transparent as possible in indicating all the conditions on the store page so that purchases are clear and profitable. We advise you to carefully check the rules for accruing cashback before checkout to avoid unpleasant situations.
Your experience and trust are truly important to us. If you have any questions or need help with a specific order, please write to us through the "Help" section in your account. We will definitely figure it out together.
Handsome guys. Offers and prices for promotional goods are the best in Ukraine. Request to the administration: add a function in the product "tracking the promotional price", that is, when the product is added to the "tracking...." list, it becomes promotional, so that a notification comes to the mail. I wish you further development....
Congratulations!
We are extremely pleased that you appreciated our offers and promotional prices :)
Thanks for the idea with stock tracking — we'll definitely pass it on to our team.
See you again at MAUDAU ❤
The store's response is nothing, just general words. Everyone already knows about the Promotions section. But unfortunately, there is no specific response to the situation that has arisen with the cancellation of promotional gifts.
Good day!
Thank you for the feedback.
We would like to clarify that we always notify guests directly when placing an order about the terms of promotions and gifts.
Everyone can choose for themselves: receive a gift or use a discount using a promotional code, so that the decision is as profitable as possible for them.
Unfortunately, these are the rules that currently apply. However, we are working to make shopping more convenient for you.
MAUDAU Store
With delivery, everything has become more or less normal, a delay of 1-2 days can be ignored. But here is an innovation that is really disappointing: when participating in a promotion where gifts are given for goods, these gifts are taken away from you if you use a promo code, even if it is provided by the store, and even for a completely different group of goods. I think that for such a store this is a trifle, but it is unpleasant for the buyer. I chose cat food with a gift, ordered more goods, entered a promo code from the store for beauty and health products - the gift was removed. And without this gift, the food is more expensive than in the store near my home. I repeat once again - such pettiness is very unpleasant, especially since until recently this did not happen.
Good morning!
Congratulations, Alexander.
Thank you for sharing your impressions and comments.
We are sincerely sorry that the terms of the promotion have caused disappointment. We understand that this may cause some inconvenience, but we always adhere to transparent and uniform rules for all our Guests.
New advantageous offers and discounts are constantly appearing on our website. We invite you to visit the Promotions section — https://maudau.com.ua/promo — to be the first to learn about fresh, pleasant offers and make purchases as profitably as possible
Thank you very much for staying with us. We believe that your next orders will give you only positive emotions and pleasant impressions.
The store is great! I've been ordering for over a year, and constantly. There was a delay of 300 orders a couple of times, they returned the money to the card in full. The promotions are great, gifts with the products. I recommend❤️
They add to the order products with an expiration date that expired a month before the order. If you notice, they will apologize; if you don't notice, it's even better.
Congratulations, Anastasia!
We sincerely apologize for the situation with the delayed product. We understand your indignation and the inconvenience this may have caused.
We see that you have already spoken to our specialist, and compensation has been agreed for you - a promotional code for your next purchase and a refund for the product. We sincerely hope that we were able to resolve the situation.
Our team is constantly improving our quality control and expiration date control processes to avoid similar incidents in the future.
We hope that your further experience of cooperation with MAUDAU will be much more pleasant and will leave only positive impressions.
We wish you a nice day and a great mood!
MAUDAU Store
sometimes there is cashback, sometimes there is no, you can order with a shipping date in 2 days, on the day of shipment you will receive a notification - the shipment has been postponed for another 4 days) why not warn in advance so that you can cancel the part of the order that is waiting for you - a mystery. at prices even with cashback +- the same as promotional prices in supermarkets (at least from what I ordered) so I personally do not see the point of ordering here for myself
Congratulations, Rostislav!
Thank you for taking the time to talk to us!
Indeed, some of the products on the site are made to order from our suppliers. Unfortunately, in some cases, deliveries may be postponed or canceled, which may cause us to disappoint our guests.
We always try to promptly inform about such changes.
We hope that a small bonus in the form of a discount on your next order will be useful to you and improve your impression of our service.
We wish you a nice and peaceful day!
MAUDAU UA store