An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
I love both apps, SheIn and Letty Shop, they help me a lot, but they always take a long time to return my money.
Hello.
We are happy to help you save ❤
The waiting time is a condition of each store, and this information is indicated on the website of each store that is a LetyShops partner. We would also like to see cashback credited more quickly.
All the best!
The LetyShops team
I love Shein, and even more so with Letyshops. I have a purchase planned to see if they'll raise my cashback, since it was higher the previous few days, but I couldn't make it. Thank you so much to both Shein and Letyshops. I love shopping this way.
When the Cashback is increased it is almost never credited... I am speaking with someone to see if they can solve it for me, why does it always not appear when I make purchases and after it has happened to me in several stores it seems strange to me... I always wait for the 10 seconds to finish for it to be credited and I take into account that the icon is green... it's a shame it always happens the same way, I hope for a solution, thanks.
Hello, Lydia.
It's very sad that such a situation has happened. It's true that mistakes can happen and the cashback may not be recorded, but our Customer Service team does everything possible to resolve such situations and reimburse at least part of the cashback.
We see that a request for lost cashback has already been created and has been sent to our partners. As soon as we receive a response, the status of your request will change, and we'll notify you.
If you have any questions, you can always contact us through the "Help" section ;)
All the best!
The LetyShops team
I recently started buying clothes, I didn't dare because of the sizes, but the return is very easy and there are no problems,) in Letishop the first order apparently I did something wrong and they didn't put the cash, I'm waiting, I made another order to Shein through Lety to see if I get it right this time, I'm delighted although I haven't received anything from my first cashbank
Hello, Loli.
Thank you for choosing LetyShops.
Please monitor the status of your request. We'll do everything we can to find the refund and return it to you. If you have any questions, you can always contact us through the Help section of your account ;)
All the best!
The LetyShops team
At first, the cashback was received instantly after confirming the order. Now, after confirmation, it takes approximately 2 minutes, but the cashback is still charged. I recommend both applications.