Purchases at SHEIN with cashback in Italy
An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
- Cashback is not credited in case of using the store's mobile app.
- Cashback is not credited for a gift card purchase.
- Cashback is not credited for purchases made with gift cards.
- Please add items to your shopping cart after cashback activation only.
- Cashback is credited only for the actual payment amount, without taking into account the amount paid from your SHEIN wallet or the number of bonus points applied to the payment.
- Cashback is not credited for any additional costs such as delivery and shipping.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the shop's and your account's currencies.
Reviews on SHEIN (1058)
Therefore, we publish only our customers' reviews.
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I made an order at the beginning of August, the cashback appeared while waiting, I received the parcel safely, I didn’t open any disputes, I didn’t return anything, I waited for the accrual, and here you go, a refusal out of nowhere!
Good afternoon
We have already submitted a request to partners to understand the reasons for the cashback rejection. Manager Anastasia will monitor the process in the appeal and wait for the answer together with you.
LetyShops Team
cashback always appeared regularly, but after making a large order, since the cashback was 25%, it was completely lost, and it takes 4 months to find it, although proof of purchase was provided, very disappointing
Good afternoon
Daria, the service is also interested in cashback being recorded. Only in this case do we receive a commission from partners. A request has been sent to partners regarding your order to determine the reasons for the loss. Most requests are processed before the specified deadline :)
LetyShops Team
It's my first purchase through this means, it was simple and I hope it is as it says and I continue using it.
Hello, Edna.
Thank you for choosing us ❤
If you have any questions, please contact us through the Help section.
All the best!
The LetyShops team
I already posted a comment, but it hasn't even been published. I made a fairly large purchase on SHEIN, taking advantage of a cashback boost. Coincidentally, it wasn't registered despite the extension icon turning green and me waiting the seconds the LetyShops extension itself indicated after the purchase. I had recently registered using a friend's link to receive €5 cashback if I made a purchase within 30 days. Evidently, this purchase was within that period. I filed a complaint, and it's now been 19 days since my purchase. However, since they say the store can take up to four months to respond, here I am, without my cashback (which I'm starting to think they'll never give me) and about to lose the €5 I got from registering with my friend's link, since it was within a 30-day period, and I have three more left until it expires. A horrible experience; I feel very scammed.
Hello, Sara.
We haven't posted your comment because you have an open question #2602526 about this issue. Don't worry, our agent is monitoring the processing of your request and will help you if anything goes wrong ;)
If you have any questions, please write to us through the Help section.
All the best!
The LetyShops team
I was very happy with the Cashback service, until I activated the cashback on my last order and for some reason it didn't work and they didn't give it to me. I opened a request to recover it but it's still pending acceptance and several days have passed. If they fix that, I'll continue using the app; if not, I'll switch.
Hello.
Thank you for creating your request. We've already sent it to the store representatives. As soon as we receive a response, we'll let you know ❤
If you have any questions, please email us at support@letyshops.com.
All the best!
The LetyShops team
