Purchases at Douglas ES with cashback in Italy
- in case of using the store's mobile app;
- for orders in which the user redeems a gift card;
- for orders where vouchers, beauty-vouchers or coupons have been used (in this case cashback may appear as 0 in the "My cashback" section, and then be rejected or confirmed as 0);
- for orders made by the Douglas Group employees;
- for bulk orders.
- The order should be completed within 30 minutes after reaching the product page from the LetyShops website for cashback to be credited.
- According to the store's terms and conditions, any requests regarding the lost or rejected cashback should be applied within 90 days after the purchase has been made.
- If an order has been returned partially, cashback will be reduced proportionally.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
Reviews on Douglas ES (26)
Therefore, we publish only our customers' reviews.
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I do not know what to think. In this store I bought 62.98 euros worth and the cashback did not appear, I claimed it and now the store has 4 months to respond. But if I did everything in the Lety app and I have all the screenshots, why doesn't it appear? 4 months to confirm that it is true? I paid instantly and the order arrived at my house. But same with a Douglas order of 62.98, another 4 months. In 2022 four months to verify that I have made a purchase in a store. It gives me a lot to think that I have had to claim 4 orders in total, also from Just Eat and from another store. It is clear that the app does not work well. When an offer is made with a detailed description of it and on 4 occasions it does not work, perhaps the advertising is misleading. Because the normal thing is that it works and not have to be with claims.
Hello!
We are sorry that you have such an experience and such an opinion about us.
We have contacted partners to resolve an issue with your cashback. This process can take 3-4 months, and unfortunately we cannot speed it up.
We have created a query to follow the processing of your request with you. If you have questions, do not hesitate to contact us through the Help section.
All the best.
The LetyShops team
STORE OPINION: They have super deals, especially on perfumes. Personally, I'm a big fan of Douglas. I used to buy more in-store purchases, but increasingly (especially if I'm placing a large order) I'm buying online when I see good deals. Plus, there's the added bonus of Letyshop's cashback, which gave me a problem with my last purchase. LETYSHOPS OPINION: As I mentioned, my last purchase (4 days ago) didn't show any cashback, so I just filed a claim. Despite having had this problem, I'm giving it a 4* because the same thing happened to me on a previous purchase (at Decathlon specifically), and the Letyshops team efficiently and kindly resolved the issue. With these words, I'd like to reach out to those people who react with "hater"-like comments at the slightest problem. Give Letyshops' technical service a chance (or that of the store/website/random product that has given you problems) and then, if they don't provide any solution, activate your "hater" mode. Regards
Hello, Laura.
Thank you so much for sharing your shopping experience with us ❤
We are very grateful for the support.
All the best!
The LetyShops team
Again it happens to me that after 1 month and a half the cashback with this store is still not registered. It also happens to me with the English cut but they always register it for me. Another big purchase that follows without the cashback. On the part of Letyshops I think you should do something too. Too many complaints from the same store
Hi Loreline.
We are sorry that you faced such a situation. We will try our best to solve it. We have already reached out to the store representatives, but we are still waiting for the response. This process may take 3 months and we cannot expedite it. As soon as a response comes in, the status of your request will change.
Sincerely,
LetyShops team
I DO NOT RECOMMEND. The order was broken, I had to claim twice by email and even call by phone to get my money back ... to top it all today I was denied a cashback of € 11. I bought precisely in this store because with what they were going to discount I got the cheapest product but as I say ... they have denied me. I do not recommend buying either in this store or through the application ... of course I will not buy again or in the chain ...
Hello.
We are very sorry that you have such an experience with this store.
Cashback is credited only for paid and completed orders. Since there was a refund for the order, the partners declined the commission to our service.
With all our heart, we hope that such situations do not happen again, and we do not disappoint you again.
Sincerely,
LetyShops team
I placed an order in this store and, as it had happened to me on occasion in different stores, they did not credit me the cashback. Every time I place an order I make sure to do it through this platform, but there have been several times that I have to claim the cashback and there are no responses.
Hello Miriam.
It is very sad that you have faced such a situation.
We have contacted our partners to understand the reasons for the loss of your cashback. This process can take 8 weeks and unfortunately we are unable to expedite it.
We hope that we receive the information from the store as soon as possible. Follow the status of your requests, please.
Sincerely,
LetyShops team
This is a hoax, I have made many purchases of a few you have and I have had a lot of problems .. on December 16 I placed an order in Douglas with increased cash, and today they tell me that cash is denied when I have had it for months The request, this is to be scoundrels and to deceive people, I want them to give me the cash because everything is correct and see if it is a mistake of you. I DO NOT ADVISE BUYING THROUGH LETYSHOPS, if this continues I will delete myself
Hello Antonio.
We understand your displeasure and are sorry that this situation has occurred. It is true that there are incidents with cashback, but we never leave users without a solution and an answer. We see that we have already credited your cashback. You can check it in the "Orders and Finances" section of your account.
We very much hope that this will not happen again and that you will not be disappointed any more.
Sincerely,
LetyShops team
When buying here the cashback of whose fault is not reflected I do not know everything seems like marketing so that you buy for the% that they offer on certain days but what you get is bad publicity and disappointment
Hello.
It is very sad that the cashback did not appear, but do not worry. We see that you have already created a request for the lost cashback in your personal account. We will do our best to help you.
Sincerely,
LetyShops team
At Christmas I spent 130 euros and the purchase was not reflected. I thought it was my mistake and I did not claim it. Now I have bought again and what is my surprise that when you put the card number and give it to pay, it redirects you to the Douglas app. The fact is that the cashback has not been reflected to me either and when you leave Letyshops you have no proof that the cashback had been activated. Obviously now I did claim it. In short, I will not buy from Douglas online again.
Hello Maria.
Thank you for creating your request, for the lost cashback. We will do our best to help you with this matter. If necessary, we will contact our partners to resolve it and return your cashback. Follow their status, please.
Sincerely,
LetyShops team
Yesterday I made an order for € 20 from letyshop and you still have not credited me the cashback or pending or anything. A disaster
Hello.
We see that you have created a lost cashback request in your personal account. Follow their status, please.
If you have any additional questions, please contact us at support@letyshops.com.
Sincerely,
LetyShops team
Good afternoon, I made two purchases in douglas a long time ago when it was at a 40% discount, I did the procedure of capturing my invoice and uploading it but still nothing even comes out that my cashback has been rejected
Hi, Martha.
We tried to contact you by mail, but unfortunately, we did not receive a response. You can try to open a cashback dispute, our managers will do their best to resolve it and help you.
Greetings.
Sincerely,
LetyShops team
Good afternoon I made two orders in douglas of perfume when it was 40% but I still have not received any notification of how much they will refund me or when.
Hi, Martha.
We see that you have already created the request for the lost cashback in your personal account. Please follow the status of the application.
If you have any questions, you can always contact us in the Help section of your account.
Sincerely,
LetyShops team
My Cashback was not updating and I thought I had lost the purchase. In other purchases it appeared automatically. fortunately, it turned up later.
