Reviews about Letyshops in Italy
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Reviews by registered users 3375
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Hello! I ordered the product on Rozetka on March 30, order No. 142918256 for the amount of 1270 UAH, paid on March 7, more than a month has passed, nothing has been credited, not even added to pending. And I did everything correctly, not the first time I order through LetyShops
Good afternoon, Alexander!
Thank you for your feedback. We are sorry that the cashback for your order did not appear. One of the features of this partner is the need to fulfill the conditions that are published on the store page. And also adhere to the rules for making purchases with cashback: https://letyshops.ru/pravila.
After analyzing your account, we noticed that you have already created a request to the care service to resolve this issue. The manager responded and is waiting for information from you to resolve the issue as soon as possible. Please respond to our manager.
Have a nice weekend!
Sincerely,
LetyShops team
I waited about a month for the cashback to be credited, after which I submitted a withdrawal request. I still haven't received anything for 5 days. Then the request was suddenly rejected. I submitted a new request, of course they refused to process it out of turn. Technical support is completely incompetent, doesn't know anything, can't answer the question posed, only answers with template phrases, well, 0 brain, dialed based on the ad. The worst service I've seen, I don't recommend it to anyone.
Good afternoon
Thank you for your comment. Evgeniy, we apologize for the inconvenience. We will try to explain why we were unable to withdraw funds. We hope for your loyalty and understanding.
We have recently added the ability to withdraw funds to a Webmoney wallet in hryvnia currency. For now, funds are withdrawn manually in this way. Your request was rejected by mistake.
We appreciate you submitting another withdrawal request. We will do our best to transfer your cashback as soon as possible.
Care service managers always try to approach each request individually and try to help depending on the situation. If we have not answered all your questions, please clarify what exactly you are interested in, we will try to give comprehensive answers.
Evgeniy, I apologize again for the current situation.
Sincerely,
LetyShops team
The withdrawal is done manually, so it is not fast. On other similar services everything is automatic in 2-3 minutes. I hope they will soon make automatic withdrawal here too, but for now 2 stars.
Hello, Vasily!
Thank you for your comment. Most withdrawal requests are processed by a special program and funds are withdrawn within a few minutes. If the request is not confirmed automatically, the responsible manager processes it manually. For this reason, the request processing time can be from 1 to 3 business days. After the withdrawal from our service is confirmed, the funds are transferred to the payment system through which the transfer is made. It is very important to us that our service is convenient to use, so we always try to process requests as quickly as possible, based on the time required for certain processes.
If you have any questions, you can always contact our customer service or email us at support@letyshops.com.
We are always open to dialogue and happy to help.
Sincerely,
LetyShops team
Well, so-so...
I buy relatively a lot, and:
1. Only on LetyShops, I get cashback in rubles. Let me explain. I pay for goods in dollars from a hryvnia card. The cost is converted into rubles. I get cashback in rubles. I convert rubles into hryvnia, then buy goods for dollars... or immediately convert into dollars via WebMoney. This is a conversion each time, each time a certain percentage is lost on the purchase and sale of currency. I don’t understand why not make a withdrawal of funds in the currency in which the purchase was made
2. Sometimes cashback confirmation takes a very long time, sometimes cashback is credited only after contacting support.
3. You can only withdraw a minimum of 500 rubles. And it doesn't matter that you've been using the service for a long time. It doesn't matter that you ask the support service for advances of your own 100 rubles if you don't have enough on your card to make a purchase. Do you confirm that you have rules written down??? Ok, but the rules can be changed for the user. Or do you not consider this the norm???
Letishops, we've been "together" for a long time now, but it's boiling over.
Good afternoon
Thank you for such a detailed review of our service.
Feedback from our users is the most valuable thing for our company. It is you who help us see our pros and cons, what we still need to work on, so that you feel as comfortable and protected as possible when working with the service.
We will try to respond constructively to each point so that there are no misunderstandings.
1. We have recently implemented the ability to withdraw funds and display cashback in hryvnia. For now, this function is available for new accounts. This is due to the technical features of the implemented functionality. Since you have previously made purchases with cashback, changing the currency may cause an error in the order statistics and your balance. To immediately receive cashback in a currency convenient for you, without conversion upon withdrawal, we can offer you to register a new account. If you wish, we can help transfer the confirmed cashback to your new account. The conversion will be at the current NBU rate. Lety status will not be transferred to the new account, but to help you quickly achieve lety status on a new account, we can activate a free premium account for you for 30 days. Thanks to it, your cashback will be 30% more than the base rates, as with the LetyGold status.
2. Cashback is credited automatically immediately after the store confirms the reward for the order. The average time for crediting cashback is provided by stores. Based on this, the estimated date for crediting cashback for each order is calculated. We have developed this function specifically for our users so that they do not need to calculate the approximate calendar date for crediting cashback.
Sometimes cashback is lost. The reason is often a violation of the purchase algorithm, the use of third-party discounts, coupons. The most important rule for receiving cashback is activating cashback through an extension or a direct transition from our site to the store's site. We always try to help our users with a long wait for cashback, as well as when it is not credited. As you yourself could see by contacting our customer service.
3. Unfortunately, we cannot change the minimum withdrawal amount. This is because the withdrawal fee is paid by our service so that you can receive your cashback in full.
Thank you very much for being with us.
If you have any questions, please write.
Sincerely,
LetyShops team
Continuation of my situation on order: The consultants are already responding reluctantly (I wrote a message at 21:49, and they answered me almost at 14:20), as one user wrote in the review below, "there is no point in describing it."
Good afternoon, Yuri!
Thank you for your opinion. Customer service managers always try to respond to requests as quickly as possible. Clients receive the first response on average within an hour, the second - within 24 hours, since it takes some time to clarify information with the technical department, colleagues or partners.
Please excuse us if your problem could not be resolved quickly enough.
If the issue is not resolved yet, please let me know.
If you have any questions, please contact us. Have a nice day!
Sincerely,
LetyShops team
Crooked company. They credit small things, but cheat on big ones. I bought 2 video cards with cashback. They didn't count anything, and then they threw 300 rubles as a handout, saying I did something wrong, although I did exactly the same as the first times on small things. Then I bought a gold chain - 2 weeks of waiting. I don't even want to write to them.
Hello, Alexander!
Thank you for your feedback.
We are very sorry that you have such an opinion about the work of our service. We treat our customers with understanding, and do everything possible to help if there is a need.
Unfortunately, we have no information that you went to the store before making a purchase. Going from our site to the store's site before each purchase is one of the main rules for accruing cashback. You can read other rules on the page: https://letyshops.com/pravila. As far as possible, we resolved the issue with accrual from company funds.
Indeed, orders from the Gold UA store are still displayed with the status "Pending". We understand you, but the store needs some time to check the information and make sure that the orders will not be returned. You can set the maximum date for crediting cashback for each order. To do this, hover your mouse over the question mark next to the "Pending" status.
If the cashback is not credited by this date, be sure to write to our customer service.
Have a nice day!
Sincerely,
LetyShops team
if you want to get cashbacks quickly - make "mistakes" when ordering - you will be paid in 1-2 days through the customer service, and if you make the order correctly, it will arrive and you will be tormented with the words "let's wait together for another 20 days"
Hello, Yuri!
Thank you for your opinion. Don't worry, if you have already received the goods and the order was made taking into account all the rules for purchases with cashback - it will definitely be credited to your balance.
We would like to draw your attention to the fact that each store we work with has a maximum period during which order data is processed.
The maximum term for crediting cashback for your order is 10.05. You can see this date yourself by hovering your mouse over the question mark next to the cashback status.
If there are any delays with the cashback crediting, be sure to write. We will help in this situation. Have a nice day!
Sincerely,
LetyShops team
Reliable and convenient.
If I could give you ten stars, I would!!! THANK YOU SO MUCH FOR EXISTING!!! YOU ARE JUST GREAT!!!
Everything used to be much better. I don't know what it's connected with, but small purchases are OK, but larger ones are not. I ordered a phone during the November Aliexpress sale - the cashback was not credited. At the end of March, I specifically logged into Ali through the app, everything was fine - I paid, the cashback did not come again, I specifically waited a week - nothing. Order number 91026478429486.
Good afternoon, Andrey!
Thank you for your feedback. The order amount does not affect the process of fixing orders in any way. To accrue cashback, it is very important to follow the rules for making purchases with cashback, as well as the conditions that are published on the pages of our partners.
During sales, orders arrive in our system with some delay. Almost all orders that were placed during the promotion dedicated to the 8th anniversary of Aliexpress are already in our database, except for orders from the Tmall category.
To resolve the issue, a request has been created from your account to the care service. Please inform the manager about the situation in more detail so that we can help you as soon as possible.
Sincerely,
LetyShops team