Hello!
Thank you for your feedback. In most cases, if orders are not recorded automatically, most likely there is an error in the order processing algorithm, or the reason is still in the device from which purchases are made.
Don't worry, if you left a request, the customer service managers will definitely help you figure out the reason for the loss of cashback and, if possible, resolve the issue.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Sincerely,
LetyShops team