Good afternoon
Thank you for your feedback. We understand your dissatisfaction with the non-accrual of cashback and share it, because in this situation, we also do not receive remuneration for such orders.
Indeed, sometimes cashback is lost. The reason is often a violation of the purchase algorithm, the use of third-party discounts, coupons. The most important rule for receiving cashback is activating cashback through an extension or a direct transition from our site to the store's site. If losses occur periodically, although everything is done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even antivirus software functions can rewrite our affiliate link and take the reward for your order for themselves.
For our part, we are always open and ready to help you figure out the reason for the loss of cashback, so that such problems do not arise in the future. To do this, please create a request from your personal account, the "Help" section and inform our care service managers about the problem that has arisen.
We will be waiting for your request. Have a nice day!
Sincerely,
LetyShops team