A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
What is the maximum order amount for 100% cashback?
Good day!
100% cashback is only credited to new users for their first purchase. We see that you have already made purchases.
If I am registered on the topic but have not yet placed an order, what will be the cashback?
Good day!
If the registration was not through us, we cannot guarantee 100%.
If I am already a customer of the topic, but I am ordering through Letishops for the first time, what will be the cashback?
As for a regular user.
I can't wait for the parcel for the third month. Cashback was not credited. In the end, I only received part of the order, and the rest disappeared even from my personal account.
Good day!
Please try contacting the seller. They should be able to help.
It is impossible to return a product that does not fit the item to the address indicated on the label, neither Ukrposhta nor Nova Poshta accepts parcels.
Please try contacting store support.
They returned the entire 100% cashback and now I will eat shawarma. The service is imba
Delicious! =)
give me my cashback back
Greetings!
To resolve the issue of uncredited cashback, you need to create a request in your personal account, in the “My Cashback” section, by filling out the form.
We will check the data in the system and contact partners to find cashback.
If you encounter any difficulties, please let us know in the "Help" section of your account.
Have a nice day!
How to track an order
Good day!
Go to your Temu account, in the "Your orders" section you can track the parcel.
Why did I pay for purchases on temu for 515 UAH, but in letishops the amount is 20 UAH less?
Good day!
Cashback is accrued only on the actual payment amount (excluding used bonus points, Temu credits, payment from the store's internal wallet or using a gift card, or any other similar virtual payment method).
The amount of confirmed cashback may differ from the amount in the "pending" status due to differences in exchange rates, as well as the deduction of VAT and any other fees.