Hello, Vladimir!
Thank you for your feedback. The thing is that your referral made an order and it did not appear in his personal account. When making a purchase, your friend most likely made a mistake in placing the order and the order did not appear automatically, we credited him with cashback for the order from the company's own funds. For orders in which errors were made, we ourselves do not receive any reward from stores, but we try to be loyal to our users and meet them halfway so that they are satisfied with the work of our service.
Vladimir, cashback under the referral program Bring a friend in the amount of 15% of the referral's cashback amount is paid only for those orders that were made in compliance with all the basic rules for purchases with cashback and were recorded in our system automatically. Agree, we act quite fairly to our clients, unfortunately we cannot accrue 15% to referrals for bonus accruals.
If you have any questions, please contact us. Have a nice day!
Sincerely,
LetyShops team