A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
If I order through the app, will the cashback not be returned?
Unfortunately, no. For now, we only receive rewards for purchases from the browser.
It is very difficult to return cash back, also the prices are different when you enter through the application and then go to the store, no store returns cash back for so long, that is, you don't have to count even for the next month.
Good day!
Partners need time to process and communicate information. Therefore, we indicate the terms of enrollment on the page of each store.
We hope your cashback will be confirmed soon. =)
An increased cashback appears, which is increased only for new customers. Consider this when ordering...
Good day!
Increases for all product categories, so the rate for regular customers also increases.
Why is there one price for a product in the store, but when you go to the same store through the application, the price is many times higher?
Good day!
We redirect to the browser. You may have viewed the price through the app.
Then the prices may differ.
Today I received a parcel, I ordered sneakers with a thick sole, size 38, blue, and sneakers arrived, size 39, that is, one size larger. Why?
Good day!
Maybe the seller made a mistake. Try writing to them.