Hello, Olga!
Thank you for your feedback. Unfortunately, cashback cannot be credited for an order that is not confirmed, since cashback is only credited for paid, redeemed and not returned goods. Online stores share with us a percentage of the order amount for attracting customers, and we, in turn, share with our users. We have no way to influence the quality of product delivery, but you can contact the online store's Support Service, they will be grateful to you, as this will help improve the operation of their service.
Sincerely,
LetyShops team