Purchases at Privé by Zalando ES with cashback in Spain
- Cashback is not credited in case of using coupons, vouchers or promotional codes of any kind not published on the LetyShops website.
- Cashback is not credited in case of using the shop's mobile app.
- For partial returns cashback is credited only on the remaining order amount.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
Reviews on Privé by Zalando ES (27)
Therefore, we publish only our customers' reviews.
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I made 2 purchases activating manually and with the extension and the cashback does not appear, I have opened the claim for both cases, I hope to have a solution soon.
Hi Berenice!
Thank you very much for sending your requests. We will do our best to find your refund and return it to you. To check the status and result of the request, expand the field with this query in your personal account.
Greetings!
The LetyShops team
It didn't work and they had to credit me
Hello, Marina!
It has been a pleasure helping you. For some reason, we have not automatically received the commission for your purchase. We hope that your next purchases are successful and that you are pleased with the cashback.
Greetings!
The LetyShops team
cash banc never applies, I always have to do it manually
Hello Maria!
We are sorry that this situation has happened. Follow the status of your requests, please. To find out the reason for the loss of cashback and return it, we will contact our partners. As soon as we receive any news, we will inform you immediately.
Greetings!
The LetyShops team
I have tried different devices, browsers, with extension, with redirection, etc. And the cashback has never been registered, it must always be done manually.
Hello Raul!
We are sorry that you have such an experience with this store. According to the information we have, the cashback of this store is registered in the normal way, but we will check again if everything works well.
We see that the requests for the lost cashback have already been created. Follow his status please.
All the best.
The LetyShops team
As a general rule, the Cashback of this store is never registered, after a couple of dislikes and complaints, every time I buy I make a screenshot of the order made and the next day I request the Cashback manually, it takes longer than if it appeared automatic but at least not you lose.
Hello!
We are sorry that you have such an experience. As much as you are interested in the automatic crediting of cashback, since we receive a commission only in this case. If your cashback is often lost, please try to use another device to make purchases. Other tips you can find here . We hope that such situations will not happen again in the future.
All the best.
The LetyShops team
I buy a lot in this store and the cashback never appears, I think it is something general and they should solve it with the store.
Hello Gema!
We are sorry that you have such an experience with this store. Like you, we are interested in the automatic accreditation of purchases in our system. We have sent the requests to our partners and we very much hope that we will receive their response soon. If you have any questions, contact us through the Help section.
All the best.
The LetyShops team
I buy a lot in this store but the cashback is never recorded. It gives me a lot of problems.
Hello, Yanira!
We understand your displeasure, situations of loss of cashback are also unpleasant for us.
There are many factors that can affect reimbursement. For example, third-party extensions installed in the browser or the use of promotional codes or coupons. If you have other extensions in your browser except LetyShops, we recommend that you deactivate them during future purchases.
Follow the status of your requests, please. We hope that we will receive the reply from the partners soon.
All the best.
The LetyShops team
I made two purchases, one in July and one in August, and the balance wasn't recorded on either purchase. However, after claiming it in November, I received the cash back.
Hello.
Thank you for sharing your experience. We hope this kind of situation involving the loss of cashback doesn't happen again in the future.
All the best!
The LetyShops team
It's happened to me twice already. I make a purchase and the cashback doesn't appear. They send it back to the store for review, and it can take up to four months. I'm not going to buy anything here anymore.
Hello, Andrea.
We understand your disappointment, as we also don't receive a commission for lost orders. We've contacted the store representatives and hope to hear back soon.
If you have any questions, please feel free to email support@letyshops.com and our agents will help you with any questions.
All the best.
The LetyShops team
I made a purchase in May, for which I wasn't credited cashback, and I had to make a manual request, which told me it wasn't available. Now, after six months, they've finally credited it. Thanks, but they should still fix the problem and have the cashback issued automatically, like other stores like Shein or AliExpress. If you encounter issues like this, the app ends up losing quite a bit.
Hello, Miriam.
Thank you for sharing your experience. We hope your future purchases will be automatically credited and this never happens again.
If you have any questions, you can always contact our Customer Service through the Help section.
All the best!
The LetyShops team
I never register the purchase, in another app that I use cashback it has not given me any problem. I will not use your link again, you say that I have broken the rules, when I consider that it is not true. Very unhappy.
Hello.
We understand your disappointment. We also do not receive a commission if the cashback has not been registered in our system.
We have contacted the store representatives to resolve this issue. It takes 8 weeks for a response to arrive, but we hope that partners will reply soon. When we receive any news, we will inform you.
I hope your understanding.
Sincerely,
LetyShops team
