Hello, Evgeniy!
Thank you for your feedback. We are sorry that you are disappointed with our service and that you have encountered such a situation.
In your requests, it is very important for us to find out the reasons why the order percentage was not fixed, that is why we ask so many questions. But believe me, we did not want to make you guilty or offend you in any way.
The care service managers have already sent a request to our partners to find out why this situation occurred. As soon as we receive a response, we will immediately write to you.
If you have any questions or suggestions, please write. We really appreciate feedback from our users and are always ready to learn and become better.
Have a good day!
Sincerely,
LetyShops team
Good afternoon
Thank you for your feedback. Cashback for the test order was rejected because it is a test order for which you did not pay anything and which is only needed to get acquainted with the service.
For all your real orders, the cashback status will change from "Pending" to "Credited", if the order is not redeemed or returned to the store, then the status will change to "Rejected".
If you have any questions or suggestions regarding our service, please write to us. Have a nice day!
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. It is a pity that the cashback for your order was not recorded automatically. But we ask you not to worry. Please leave a request through your personal account, the "Help" section, the customer service managers will try to figure out the reason for the loss of cashback and help. It is very important for the successful accrual of cashback, to adhere to the rules for making purchases , as well as the conditions that are published on the page for switching to stores / services with which we cooperate, this will protect you from such a situation.
If you have any questions, please write to us. We are always in touch)
Sincerely,
LetyShops team
Hello, Roman!
Thank you for your feedback. We want to assure you that the stores we work with through affiliate programs would not want to deprive you of cashback. If the order was placed in accordance with all the rules and conditions published in the store description, the cashback should be recorded.
We always try to help our users and in order to find out the exact reason for non-accrual, we contact partners. According to the data from your personal account, we contacted representatives of the Rozetka store. As soon as we receive an answer, the manager you spoke with will immediately write to you.
We will be grateful for your new reviews. Thank you for being with us:)
Sincerely,
LetyShops team