Purchases at Temu with cashback in Switzerland
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added, or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
Reviews on Temu (999)
Therefore, we publish only our customers' reviews.
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Canada
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- Czechia
- Denmark
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- Germany
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- Hungary
- India
- Ireland
- Italy
- Kazakhstan
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- Other country
- Peru
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- Spain
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- USA
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- United Kingdom
Good evening! I placed an order, but when will the cashback be credited? Please tell me.
Good day!
Within two days after completing the purchase, we receive data from partners.
Cashback for purchase from 03.10 has been successfully reflected in your account :)
If you have any questions, write to us in the "Help" section of your account.
Have a good day!
Disappointing on Temu's part (cashback rejected despite my efforts to meet all the new customer requirements). Excellent service and attention from Letyshops, who always try to help you even if the store isn't properly managed.
I thought they wouldn't give me the Cashback because I deleted a product when I had already made the product, but they did give me the Cashback.
The order arrived damaged.
Greetings!
We are very sorry. We recommend contacting store support here .
When is the next cashback??
Good day!
We love to please our users with promotions with increased cashback ❤
We recommend that you periodically check the website or app so as not to miss the best offers.
If the profile says that cashback is expected and the amount is indicated, does this mean that the money will come?
Good day!
Yes, the status "Pending" means that the store has already sent us information about the order, and the cashback is reserved for you.
After the store confirms the purchase, the amount will automatically change the status to "Credited" and appear on your balance :)
The theme is great, I've been ordering for a long time, everything is fast and high quality) but one thing is unclear, why is it taking so long to receive the money? When the parcel has already been received a long time ago
Good day!
Cashback is initially displayed with the status "Pending". Partners need time to process the information and transfer it to us. The crediting deadlines can always be found on the store page, as well as next to the cashback in your LetyShops personal account.
As soon as partners transfer the reward, the bonus will be confirmed automatically ;)
