Scammers. I really regret buying through their website. Cashback for one purchase did not appear, they said to wait 6 weeks. It's funny, calling or writing to the store does not take 6 weeks. I decided to withdraw 16 hryvnias to my mobile for a test, they do not withdraw, all deadlines have passed. Reviews from the website are not published. Online chat does not work. They also do not have a support phone number.
Good day!
It's a pity that such an opinion has developed.
Cashback for purchases is automatically recorded in the personal account of our service. If this does not happen, we contact partners to find out the reason. Since we cooperate with the store through partners, consideration of applications takes some time. We cannot speed up this process, so please wait together. The manager keeps the issue under control in the application and will definitely provide an answer.
All reviews are moderated and published in order of priority. The online chat is temporarily unavailable, but it will be back soon :) Currently, all questions are considered only by contacting the care service.
To the account of the withdrawal request. A manager will contact you to clarify the information.
Sincerely,
LetyShops team
Many thanks to Dasha Kiryanova and LetyShops for returning the cashback that I incorrectly issued. Everything is top notch.
First, they increased the time it takes to credit cashback for orders from eBay by more than 2 times, and then they completely disabled this store. And despite the fact that eBayUS was added to my favorites, LetyShops did not notify me in any way about this disconnection - guess for yourself, they said...
Good afternoon
Leonid, cooperation with the eBay store has been temporarily suspended. Users were informed about this by mailing. Please check the mail attached to the account.
We are looking forward to resuming work with the store together with you. For now, you can view other stores for purchases with cashback.
Sincerely,
LetyShops team
I don't know what's going on with the program, but my purchases on 11.11 and 29.11 were not recorded on LetyShops, despite the fact that the rules for going to the store were followed. It seems to me that there is no point in playing with cashback on letyshops.
Good afternoon
We will sort this out together, as we see that you have already created a request to the care service. We apologize in advance for the delay in response.
Sincerely,
LetyShops team
During the time of using the service (about a year) there were no noticeable problems, as many users write:
1. Cashback was almost always recorded automatically (regardless of whether the purchase amount was large or not) and arrived on time or ahead of schedule. Those purchases for which cashback was not recorded automatically were reimbursed by the service at its own expense, provided that receipts and screenshots were available (thanks for this, since I have experience in dealing with such issues with another service, I waited 6 (!!!) months for a refund for an order). I would say that no one has such a prompt response. And the application review period of 5 business days is normal practice, I don’t see anything long in this.
2. Withdrawal of funds is very fast, I consider the threshold of 250 UAH to be justified (thank you for taking on the commission and not charging taxes on additional income :))
3. The only thing is, it's a pity that work with some stores has stopped - especially yakaboo. I hope you will resume cooperation with them. In general, I am personally happy with everything, I wish the service to continue in the same spirit and improve!
Svetlana, good afternoon!
Thank you for being with us :)
We are very glad that you enjoy using our service.
Yakaboo store is temporarily down. We also hope that work with the store will be resumed soon.
Sincerely,
LetyShops team
I made an order for $246, they returned only a small part of the cashback and that was through a dispute!
Good afternoon
As a result of the appeal, a bonus was credited to your balance. We understand that this is not the entire amount of cashback that you were counting on. Unfortunately, we did not receive a commission from partners for this order. The manager described the reasons why this situation could have occurred in the appeal. We hope that cashback for subsequent purchases will be recorded automatically.
Sincerely,
LetyShops team
In the personal account, only orders for small amounts from Ali, iHerb appear. For large orders, you have to beg for cashback from technical support. But the last two large orders, as I understand it, have sunk into oblivion with replies like wait 4 weeks until we figure it out. The first letter has been sorted out since the beginning of October (( The second purchase also received a reply that you need to wait a few weeks. Probably, so that you can quietly forget again. This kind of work is no good!
Good afternoon
It is important for us to understand the reasons for the loss of cashback, so we asked our partners for help. As soon as there is an answer, the manager will inform you in the request.
We hope that cashback for subsequent purchases will be recorded automatically.
Sincerely,
LetyShops team
Cashback appears once every three. If you don't remind yourself, you won't get anything. Out of six orders, one came. For the others, I had to write to support. There are still three orders, apparently, you can't do without technical support either. Somehow.....
Good day!
Believe me, we are also interested in automatically displaying cashback for your orders and want you to be satisfied with the service. We understand that contacting the customer service takes time, but this way we can help with the accrual of cashback.
Sincerely,
LetyShops team
Hello, for some reason, out of 25 orders made on 11/29/2019, the cashback was immediately reflected only on the last three, and the first 22 disappeared into oblivion, although the orders were made according to your recommendations, or this is due to your interruptions due to a large number of orders, or because you have a problem with the mobile application, I don’t know, but I hope that you will solve this problem. I made a request to the support service, I will wait for an answer. The previous 6 requests were positive, this is 7, but to be honest, I would like there to be no requests at all and at the same time everything worked like clockwork.
Good afternoon
We are also interested in automatic accrual of cashback :)
Problems with switching to the AliExpress store mobile app have already been fixed. For correct operation, please reinstall the LetyShops and AliExpress apps.
We apologize for the wait for a response to your request. The manager will definitely respond to your request.
Sincerely,
LetyShops team