An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
I love the store but in terms of the size; At first everything was very good, purchases were registered and cash back was returned quickly, in my last 3 purchases it has not been registered despite having the extension enabled. In 2 of them they helped me and after a long wait they returned the cash back but in the latter one flat nothing despite sending a photo as always that the extension is active.
Hello.
We are sorry that you have such a situation.
We have reviewed the information of your query, there is no registered transition for the date on which you made the purchase. That is the reason why your cashback has not been credited to you.
We hope it doesn't happen again.
Sincerely,
LetyShops team
THANKS FOR THE APPLICATION.