Purchases at Casa del Libro ES with cashback in Canada
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (132)
Therefore, we publish only our customers' reviews.
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Again the cashback doesn't appear, I sent the screenshots of the purchase to Letyshop and they tell me they can't find the purchase, now I have to wait 4 months to see if Casa del Libro recognizes it, this APP is getting worse every time
Hello, Daniela!
We are currently experiencing issues with tracking orders placed from iOS devices. Therefore, we ask that you refrain from making purchases from this store on your iOS device while we resolve the issue.
I placed an order on July 26th and followed the cashback steps to the letter to avoid any problems (like the last time I did), and it's giving me problems again. My cashback shows nothing pending; in other words, it says I haven't made any purchases, when I actually have. Seeing the problems Letyshops is giving me every time I buy from La Casa del Libro, I'm considering using another cashback app. Because I'm tired of them always doing the same thing to me.
Hello, Vanessa!
We fully understand your emotions. We'd like to assure you that we don't like situations where cashback is lost, nor do we earn anything if we don't automatically receive commission from stores.
To improve your experience with us a little, we've added cashback to your account balance.
I generally don't have any problems ordering from Letyshops. The problem I have is when you have the Casa del Libro app. Purchases work the same as on the website, but you have to go to the website instead of using the app. The app offers several payment methods, such as PayPal, while on the website you can only use credit cards and another option. If they fix this so that Letyshops can be used with Casa del Libro from the app, as is the case with Moravia or AliExpress, then I'll give it 5 stars, although in my opinion, I'd give it 4.5 right now if it were possible.
Hello!
Unfortunately, under current conditions, cashback is not credited for purchases made through the Casa del Libro app. We hope this will change in the future. Thank you for being with LetyShops! ❤
I spend a fortune on school books, only for you to tell me there's no cashback and give me a four-month notice? Is my bronze status in doubt? I don't recommend La Casa del Libro, and Letyshop tells me it doesn't exist in the system. All credibility is lost. It makes me want to give up. I won't buy from Casa del Libro again, either here or directly on their website.
Hello!
We are very sorry for the situation and fully understand your emotions.
In this case, we're waiting for a response from our partners to confirm the commission. We know it's a long wait, but we sincerely hope to receive a positive response and be able to credit you with the cashback.
We appreciate your patience and understanding.
It would be helpful if, when the cashback increases, the maximum cashback amount we'll receive were listed on the information and terms page. Because when you see the cashback increase, people will likely place larger orders, thinking they'll receive a substantial cashback, without knowing there was a cap. Because the terms and conditions don't say it. You have to go to Lety-Codes, etc. I wasn't aware of this and placed a huge order, thinking they'd refund a large portion, and they've refunded me a pittance, honestly.
Hello!
You can find information about the limits before activating the supercashback promotion; it's published next to its terms and conditions in the red box.
I am correcting my review of March 14, 2025, stating that Letyshop responded favorably to my case, completing the missing cashback portion in a case where it was multiplied by 5, with very good service and kindness. Thank you very much, Letyshop!!!
A pleasure to help you ❤
It happened to me that I have made 2 purchases at Casa del Libro when the cashback was higher, in one of them it was multiplied by 5 and they only applied a % of what it should have been, having to wait several months for the store to confirm it .... and another 2 days ago, when the % was multiplied by 3, and they directly tell me that it does not "appear" and that I have to wait 4 months for Casa del Libro to confirm or not ... In both cases I have claimed by providing screenshots of the purchases made, clearly demonstrating that I made the purchases with the indicated steps, and I am very unhappy, because of the waiting times, not knowing if they are going to apply it to me, when it is a lot of money ... I have been disappointed with Letyshops because they have not managed it well, and I am considering stopping buying through them.
Hello!
We apologize for any inconvenience this may cause. Don't worry, our agent is monitoring the case and will assist you with this matter.
