Purchases at EVA.UA with cashback in Brazil

Canceled a paid order after 6 days of waiting

Eve's service has improved. I can recommend.

Terrible shop !!! I ordered a package of diapers for the child earlier (not because of the summer shop), they delivered them to the Nova Poshta branch without any problems. I decided to order a shop in the summer, because it is a good cashback. The next day, the manager called me back and culturally "divorced" me. He said that it was not possible to deliver the goods to this branch of Nova Poshta, kindly proposing to forward them to another branch or send them by courier. But!!!!!!!! You need to re-order the product without cashback, respectively! This is despite the fact that similar goods were delivered to this branch of the state of emergency without any problems from Eva !!!!!, from Rozetka, and from other similar stores. Repeatedly! In conclusion - do everything to cancel the order! If you say that you are waiting for the goods and are not interested in other options - just cancel! It is better not to deal with this store!

I will not advise anyone online store Eva. Made an order, waited a week for notification of the order, called myself, said that there is no shaving foam available or can be replaced for sensitive skin, made a replacement, waited a few days again, phone, no lipstick available, wait 2-3 days and will send the order, it's been a few days again, the phone-no baby shampoo ask if you can send the order without this position, I already think let it be just send. Then I call, no face masks or can be replaced by others, replaced. They said to wait that day for an SMS to receive, I never received an SMS. On the second day I call, and then how can I list that there is no such thing. Almost everything is not ordered. They canceled the order. It's just HORROR, not a store. I do not advise anyone. Man hopes, and here it is. I just have no words, I will never order anything here again. And cashback was not charged, was not expected.

Just a terrible MI (as well as physical ones in the city of Odessa). Boorish attitude in the shop-point of delivery of the parcel. Packed very strange: for one pack of diapers and a face mask sheet allocated a huge box, which, moreover, fell apart at the seams. Products "exclusive to Eva" are of poor quality. The diapers bought there caused a terrible allergy in an hour and a half on the baby's skin. There is often nothing vitalistic. And after payment, it takes a very long time to receive the cashback from the store. I do not recommend this store.

Normal store. You can save a lot on promotions. This is not the first time I order diapers and other goods. The main thing is to get the minimum amount for free delivery. And you can pay upon receipt, and no one will use your money. I pick up the parcel in the store, near my home, very convenient. It happens that the order is delayed, but so far I have not come across a low-quality or inappropriate product. I inspect it upon receipt in the store, so far there have been no complaints. I like it.

I strongly advise against ordering from this store. The fact that a product is on the website does not mean that it is in stock and that you will receive it. I paid for the order immediately by card, and after 5 days the order was cancelled. Not immediately, not the next day, but after 5 days!!! I am simply shocked. I wasted my time choosing the product and placing the order, and in the end the order was cancelled. They used my money and used my most valuable resource - time. At the time of the order, there were promotions in several stores for the product in the order, and after 5 days the promotions ended everywhere. I had to buy diapers at a different price. I do not recommend!!!!!!!!!

On 10/30/2021, I placed an order on the Eva website. When the courier arrived, he threw the package in my hands, sitting in the car and drove away, not allowing me to inspect the package with him. When I opened the package, it turned out that one of the products (ORising shampoo) did not match the description and photo. I ordered ORising Filler System Volume Shampoo (https://eva.ua/pr107401/), and received ORising Bagno Capillare Volumizzante ( https://drive.google.com/file/d/1TOiXgHsyEkdvUW_Raq0_hrK_OcVrHcda/view?usp=drivesdk). I added a photo at the link. After that, I contacted the eva.ua Hotline. I still have not received an answer to the question of where to send the goods. When asked at whose expense the return will be made, I received the answer: "at the expense of the buyer." I would like to note that I do not agree with the last statement, since according to Part 5 of Article 12 of the Law of Ukraine "On Protection of Consumer Rights" dated 12.05.91 No. 1023-ХІІ "A contract concluded outside of commercial or office premises (including when trading through an online store) may provide that products or results of work (services) that were sent by mail must, in the event of termination of the contract, also be returned by mail. Any costs associated with the return of products are borne by the seller (performer). The seller (performer) must reimburse the consumer's costs associated with the return of products." Please respond as soon as possible. I want to send back the goods I do not need, receive my money, and purchase the goods I need as soon as possible.

I ordered lipstick for 240 UAH. Catkin CO1, they sent a completely different color Catkin CO158, order number 08025615, the operator said that this is your problem, and no one will change it for you. It turns out that they can put any shitty product they want there, and no one is responsible for anything, hiding behind the fact that you agreed to the terms when ordering? But I never signed with my own hand that I agree to such a scam, for my own money

The first time I ordered, everything was sent and arrived quickly. I decided to order a gift for my child's birthday for the second time, in advance and paid immediately, which was my mistake. I placed the order on 10/29, problems with the payment began (they did not see it). Then problems with the shipment began, I called on 11/3, they said the order was placed and waiting to be shipped, I called on 11/4, they said the order was collected and would be shipped today, tomorrow at the latest, I called on 11/5, they said they could not promise when they would ship and the order could not be cancelled. Based on all this, I have a question, why then say, "promise" that the order will be sent today and why does each operator say something different (whatever they want) I am disappointed