Good afternoon
Thank you for your feedback. We are truly sorry that the cashback for your order from Tickets.ua was not recorded in your personal account.
To receive cashback, you need to: either make a direct transition from our service using the green button “Go to the store ...”, or activate our extension.
Most likely, there was an error in the order placement algorithm. To understand the reason for the loss of cashback, please leave a request through your personal account, the "Help" section.
Unfortunately, the cashback rate depends not only on us, but also on the store and what reward we receive for your orders.
If in the future the Rozetka store increases the size of the reward, we will be happy to increase the cashback rate so that your purchases are even more profitable.
We will wait for your request.
Sincerely,
LetyShops team
Hello!
Thank you for your feedback. We are very sorry if the information about the minimum order amount for receiving cashback that you saw in the extension was misleading.
Believe me, we are trying to do everything to improve the service, and it was convenient and pleasant for you to use our service. We will definitely take your opinion into account and will try to make the information that the store has a minimum amount for receiving cashback more noticeable.
We are always open to suggestions and grateful for your opinion, because it is you who help us become better.
Unfortunately, we cannot change the minimum withdrawal amount. This is because the withdrawal fee is paid by our service so that you can receive your cashback in full. And you must admit, 500 rubles is already a more significant amount that will allow you to feel the benefit of shopping with cashback.
According to the data from your personal account, the issue of cashback accrual for the rejected order has already been resolved in your favor.
If you have any questions or suggestions for improving the service, please contact us, we are always happy to help!
Sincerely,
LetyShops team