cashback is not credited, citing the fact that I used a discount from the store, other services do not have this, the application is complete crap
Good afternoon
We have reviewed the situation in the appeal.
Indeed, we cannot guarantee cashback for AliExpress orders that used promo codes. For the convenience of users, information is available on the store page . We tried to please you by crediting the bonus to your balance.
Sincerely,
LetyShops team
Lately, cashbacks do not appear in the account. I have to constantly send screenshots of purchases. I will have to disable the Chrome plugin as useless and non-working. It worked fine before.
Hello, Alexander!
Situations when cashback is not automatically displayed in your personal account also upset us.
There are several factors that can influence the loss of cashback, including:
- operation of third-party extensions in the browser;
- visiting other sources while making a purchase;
- violation of store terms and conditions.
We understand that creating a request takes time, but this way we can check the information and help. We recommend reinstalling our extension or making a direct transition through the service.
Sincerely,
LetyShops team
As soon as I collected about $600 and wanted to withdraw them, I was immediately blocked. For some unknown reason. It looks like a scam, they allow small amounts to be withdrawn, lure you in and wait for the moment to rip you off big time! I am writing from a temporary account because the main one is blocked *****@gmail.com
Good afternoon
Account blocking may occur due to violation of the terms of the Client Agreement of the service. Information about the reason was immediately sent to your email. To resolve the issue, please reply to the email from security@letyshops.com.
Sincerely,
LetyShops team
Don't even try to work with this resource. You can try with small orders from Ali or some other place, but with others you will be immediately thrown out, like me.
Good day!
Vitaliy, we have reviewed the appeal to the care service. Partners refused to pay us the commission for the order, so the cashback was rejected. The reason is that the reward was credited to another resource. The manager described in detail the factors that could have affected the data recording.
We understand that the situation is unpleasant. We tried to please you by crediting the bonus to your balance.
Sincerely,
LetyShops team
Good day to all. I will say on this topic... I do not like the design of the LetyShops page. They allow themselves to "poke" at customers in the form of "buy, go get it". Soon it will get to the point that they will address them as "- listen, you". As a well-mannered person, I do not want to tolerate such treatment, and I consider LetyShops boors. They violate the law and refer to the fact that they want to be closer to me, although the fact that they do not have a phone number on the site says the opposite. For my part, I want to be far away from such boors. But I can go the legal route.
Good afternoon
Addressing us informally does not reduce the level of our respect for users. This is the company's communication style. We apologize if it offended you. All comments on the service are ready to be received in the "Help" section.
Sincerely,
LetyShops team
They've gone downhill in a terrible way. They stopped cooperating with Ebay, Rozetka too, Prom.ua too. The transition must be from your website, and what the hell is your browser add-on for then? In short, you're total "dregs". Having looked at the number of negative reviews, I'm not surprised at all.
Hello, Alexander!
We are actively working on improving our service and creating new products that will make your shopping easier and more useful.
The transition from our site is relevant only if the plugin does not work on the partner site. All conditions are available on the page of the store you have chosen.
Cooperation with Rozetka, eBay, Prom.ua is temporarily suspended. Follow our news.
Sincerely,
LetyShops team
I do not recommend cooperating with Letyshops, because they unilaterally change the terms of accrual of cashback without the knowledge of the client after confirmation of the transaction. My request: #1922625 More specifically: On 12/24 I applied for cashback through Rentalcars. Waiting time: 90 days. Well, I thought, ok. I'm waiting. I wrote to support, saying, is it possible to somehow reduce the waiting period, I provided receipts, reservation number. Support says, wait 90 days. On March 6 I write to them again, so that the cashback is credited on time. They write that they will credit it on 03/23. Crediting did not happen, I contact support again, and they write to me, saying, wait some more, because the processing time is already 150 days. That is, they unilaterally added another 60 days on top of the waiting time, total waiting time: 5 months and it is not a fact that I will receive this cashback. I no longer recommend cooperating with LetyShops and I am leaving their "service" myself.
Good afternoon
The crediting time depends on the time it takes for partners to send us the information. Sometimes they can change. We understand that you expected the cashback to be confirmed earlier, we also expected to receive the reward before 23.03.
As soon as we learned that partners needed more time to check and send data, we immediately published the correct deadlines on the service page.
Sincerely,
LetyShops team
your appetite is really good, there was no more than 2.5% from Ali. During all this time I didn't even collect enough to withdraw funds, well, let it be left to you as the most needy, I'm going to competitors
Good afternoon
Sasha, cashback rates are set based on agreements with partners. We are interested in users benefiting from online shopping and submitting withdrawal requests. We recommend paying attention to the " Bring a friend " and " Cashback without purchases " programs. They will help you save money faster.
Sincerely,
LetyShops team
The site just disappeared, I don't even buy anything through you anymore! How can you do this if your useless support service has been considering some cashbacks for 5 months, and others have been "hanging in anticipation" for 6 months? The constant replies "our partners haven't transferred it to us" are really annoying. Who needs you then, if your partners don't transfer anything to you?
Good afternoon, Irina!
It is very unfortunate that you are upset and that you have such an opinion about the care service. It is important for us to understand the situation.
There are several factors that can influence the loss of cashback, including:
- operation of third-party extensions in the browser;
- visiting other sources while making a purchase;
- violation of store terms and conditions.
Believe me, we are interested in users being satisfied with the service, and the information being recorded automatically in the system. Only in this case we receive a commission from the store, from which cashback is formed.
We have contacted our partners regarding your orders to find out the reasons for the loss. Some responses have already been received, as reported by the manager. Since screenshots of other purchases are periodically received from you, we are also forwarding the data. Unfortunately, we cannot speed up the application review process, so please wait with us :)
For cashback that is pending crediting, please send the requested information to the request so that the manager can help.
We hope that after all issues are resolved, you will stay with us.
Sincerely,
LetyShops team
I won a power bank, winning ticket #76032. I still haven't received my winnings... At first they said that some partner should send it to me (what kind of partner if this is your contest?). Then they sent me a supposed tracking number and said that they ordered a power bank for me on AliExpress. Almost a month has passed and today the status of this tracking number is "probably the parcel has not been sent yet". In general, people, LetyShops contests are a simple scam. If you win something, there is absolutely no guarantee that you will receive it.
Good afternoon
We apologize for the wait.
Believe me, the service values its reputation and is interested in all prizes being delivered to the winners on time and making them happy. Prizes are ordered directly to the user's address to reduce the waiting time for delivery of the goods. Due to the situation in China, the shipment was slightly delayed.
We are waiting with you. Manager Maria, who is dealing with this issue, keeps the situation under control.
Sincerely,
LetyShops team