Reviews about Letyshops in Australia
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Reviews by registered users 35000
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Good morning, I sent you a query because I don't have any cashback for the purchases I made. On November 11, 2019, I spent about €160 and no cashback. Why? I haven't received any response through queries #1835795. Regards.
Good afternoon!
We sincerely apologize for not responding for so long. Due to the large number of inquiries, our customer service managers are processing requests in turn. We are working to help our customers as quickly as possible. Believe me, your issue will not go unanswered.
Greetings,
LetyShops Team
Good evening. I want to say that I have been using your service for quite a long time, I have the Lety-Silver status. Lately I have noticed that cashback is not being credited, it has happened a couple of times with Rozetka. Now with the sale on AliExpress. I opened a dispute on this issue through the contact and support module and have been ignored for two days. There is simply no answer and think what you want. This is the kind of service and attitude towards a regular customer of the service. It is a pity that you have deteriorated so much.
Good afternoon, Sergey!
We value our cooperation with you. We promise that your request will not remain unanswered. We are currently processing requests within 3-7 days due to the workload after the sale. Sorry for keeping you waiting.
Sincerely,
LetyShops team
A friend recently registered with you, her minimum withdrawal is 50 rubles. And mine is 500. Discrimination, indeed.
Good afternoon
Our team is working to make the service even more convenient. We are currently testing the ability for users to withdraw smaller amounts in different ways.
Your friend probably got into our test sample. If the test results are positive, you will also be able to use the improvement :)
Sincerely,
LetyShops team
they send incorrect charges and don't want to sort it out, they blame Aliexpress for everything
Hello!
We work with stores through special affiliate programs. At the moment, indeed, AliExpress order numbers come to us with a slightly changed number. Only the 5th digit from the end is different. This does not affect the accrual of cashback.
Sincerely,
LetyShops team
I do not recommend this service. Out of three purchases on Ali using LetyShops, cashback was credited only for one "penny" purchase; for the other two expensive purchases (phone and robot vacuum cleaner), cashback was not credited. For the purchase of the phone, after investigation, cash was credited, but for the purchase of the vacuum cleaner, no. Contacting the support service did not give a result, they answered that apparently some kind of failure occurred, although the screenshots provided show that the LetyShop plugin is activated, and other plugins (antivirus and ad blocker) are disabled. It seems that cash is credited only for inexpensive purchases.
Good afternoon
Sorry, but right now the customer service managers are not responding as quickly as usual :( But none of your requests will be left without attention.
We see that your request has been processed and the bonus for purchasing a vacuum cleaner has been credited to your balance. Unfortunately, we were unable to find out the exact reason for the loss of cashback. Perhaps this is due to the excitement that was during the sale. We hope that in the future, cashback will be recorded only automatically.
Sincerely,
LetyShops team
The service is good, of course, with its moments. Of course, the automatic system fails, but here is the client-cashback service-shop connection. In general, I have consistently had problems with transitions from the Android application. But why complain, we lived without cashback before, it was fine, and now at least something comes)) good luck to everyone and profitable purchases...IMHO
Hello, Halit!
Thank you for shopping with us :)
We agree, sometimes there may be errors. If you notice them, be sure to write to us through the "Help" section. We will fix them.
Sincerely,
LetyShops team
Thank you for your quick response to my request! I have been waiting for a response for a whole day. About cashback. I bought a mobile phone for 12,400, the cashback of which should be 1.5%. And for such a price of the phone, this service gave me 80 rubles! Thank you
Good afternoon
All requests are processed in the order of the queue. Thank you for waiting.
Most likely, the product was purchased in a store with a cashback rate of 0.5%. The list is available on the AliExpress page . We see that the manager requested a screenshot of the order to understand the situation in more detail.
Sincerely,
LetyShops team
At first, the service was the best and most stable. Everything always worked, but recently everything has changed. It is especially tough that during the start of the sale, letyshops collapsed and now you have to wait until they respond to the request that only 2 out of 32+ cashbacks arrived. Apparently, the rest were bugged due to the website breakdown. Today I had to take 32 screenshots and copy order numbers for an entire hour. I hope that at least I did it for a reason and the cashback will be credited. Otherwise, it's just KEK
Good afternoon
Sergey, 11.11, on the date of the start of the sale on AliExpress, technical difficulties actually arose due to the large number of users wishing to make purchases. We quickly fixed them.
All requests to the customer service are processed in the order of the queue. We have received more requests than usual, so we are not responding as quickly as we would like. Screenshots of purchases are necessary, since we do not have information about the order (date, number, amount). Thank you for taking the time to write to us and send the necessary information. We appreciate your assistance and will do our best to help.
Sincerely,
LetyShops team