Losing cashback on 11.11 for 3 years in a row. Created an application. They will probably give bonuses. But firstly, bonuses are always a pittance, and it is better for the service to lose cashback than to pay what is still there. Of course, bonuses will not become tickets to the drawing. And not only 11.11 jambs. If some decent amount of cashback is lost, you need to keep an eye on it. In general, it is unpleasant. At one time, EPN began to behave the same way, and that is where it ended.
Good afternoon
Dmitry, we understand your emotions. We also feel bad when cashback is lost. The order amount does not affect the accrual. The process is automatic. Even if we do not receive a commission from partners, we try to help the user by accruing a bonus from the company.
We see that the search request has already been submitted. Please track its status in your personal account. We will do everything possible to return the cashback.
Yes, according to the rules of the promotion, tickets are attached only to orders that appeared automatically.
Sincerely,
LetyShops team
LetyShops is an excellent cashback service, special thanks to the customer care manager Anya Abdulhak for solving my issue, the cashback was credited!
Good afternoon
We have passed on our thanks to Anya :) Thank you for taking the time to share your feedback.
Sincerely,
LetyShops team
I have been using LetyShops services for several years now, and have withdrawn funds several times. But this is the second time I have been caught doing something dishonest. Last time they sorted out the situation by sending cashbacks, albeit late (they wrote that I did not log in through the site) and since then I have been receiving cashbacks clearly and quickly, and not after a few days and not all of them. Now the situation is repeating itself. They are taking advantage of the fact that people are now making a lot of orders, it is more difficult to check both transitions to sites from LetyShops and the accrual of all cashbacks. Guys-employees-administrators, please pay attention! Why do you need a bad reputation and the loss of clients!
Good afternoon
Svetlana, the service is honest with its users. All transitions can always be checked in the section "Orders and finances", "My transitions" .
If cashback is not displayed in your personal account, we do not receive information and commission from partners. In such situations, we try to resolve the issue and help with compensation, as we value our users.
We have contacted you in order to sort this out in detail.
Sincerely,
LetyShops team
I am very satisfied with the LetyShops service! Cashback appears almost immediately after purchases, and in case of loss - the operators confirm it themselves. Thank you ))
Good day!
Marina, thank you very much for your kind words :)
Sincerely,
LetyShops team
Terrible service!!! I made an order on ASOS, the cashback rate was increased to 16% since it was my first time ordering, I met the 2 hour deadline. After 24 hours, the cashback still hadn't appeared. I wrote to support! They replied that the wait would be about 8 weeks!!!! After 10 weeks, they wrote that the reward had gone to another advertising platform. Here you go, 300₽ as a bonus, by the way, the cashback should have been about 1000₽. Total disappointment!!!!
Good afternoon
Ksenia, we are sorry that you have such an opinion about the service.
We are also interested in cashback accrual. We contacted partners to sort out the situation. Unfortunately, they refused to accrue the commission, saying that the order was not listed for our resource. This situation may arise due to a third-party browser extension, following a link from another advertising source, or using a promo code that is not on the partner site.
We tried to support you with a bonus from the company.
Sincerely,
LetyShops team
Thanks to the service for promptly resolving the dispute in my favor (the store rejected the cashback).
Good afternoon
Nina, thanks for your feedback :)
We always try to help.
Sincerely,
LetyShops team
This is the second time that cashback has not been credited for transitions. They still haven't credited it for registering a friend. Overall, a terrible service, a scam.
Good afternoon
Irina, the transition is the main, but not the only condition for receiving cashback. It is also important to follow the conditions that are on the store page and recommendations . We see that you have already submitted requests to search for information on orders. You can track the status of the request in your personal account :)
The referral bonus will be credited after the referral program conditions are met.
Sincerely,
LetyShops team
Thank you for the service and quick response.
Good day!
Thank you for your feedback. We're glad you're with us :)
Sincerely,
LetyShops team
Thanks to the service, which once again took on the costs after MVideo refused to acknowledge its purchase. I followed the established algorithm, went to the store from the Lety page, the transition is visible, all actions are documented. All extensions are disabled - the store states that "the purchase is not assigned to the service" ... Thanks to your service, and I have big doubts about MVideo ...
Good afternoon
We always try to help users :)
We do not cooperate with the store directly, but through an affiliate program. Perhaps an error occurred during data transfer. Also, non-recording of data may be affected by a click on an advertising banner, a long checkout process, adding products to the cart via a link from another advertising resource.
We believe that such situations will not arise again.
Sincerely,
LetyShops team
I recommend, thank you for your help, quick solution to the problem and quick work on finding a refund!
Good morning!
We are glad we could help you. :)
Kind regards,
LetyShops Team
You are strange. Sometimes you pester me that I need to activate cashback. Sometimes you modestly show an icon that suddenly the activation of Alisha happens only through the site, which is not visible in the updated Chrome (which hid all the extensions under an ugly blot). Accordingly, the last purchases are out of the question... Well, in general, I'm not so much worried about pennies, as just another case of customer focus =)
Hello!
AliExpress currently does not allow notifications to be displayed on its website. Activation occurs after clicking through from our website. Users were notified of these changes by email and information was also published on the store page.
It's a pity that the purchases were left without cashback.
Sincerely,
LetyShops team