Purchases at SHEIN with cashback in Austria
An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
- Cashback is not credited in case of using the store's mobile app.
- Cashback is not credited for a gift card purchase.
- Cashback is not credited for purchases made with gift cards.
- Please add items to your shopping cart after cashback activation only.
- Cashback is credited only for the actual payment amount, without taking into account the amount paid from your SHEIN wallet or the number of bonus points applied to the payment.
- Cashback is not credited for any additional costs such as delivery and shipping.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the shop's and your account's currencies.
Reviews on SHEIN (383)
Therefore, we publish only our customers' reviews.
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I made my purchase by means of the application and I do not know anything appears in my account, nor that I made a purchase or that there will be a refund :( definitively uninstalled
Good day,
We will review this situation together. We have created a request in our customer support, but we have not received your response. Please contact the customer support advisor via email or the "Help" section of our website in your Profile. We await your reply.
Greetings,
LetyShops team
It arrived quickly and everything I asked for arrived.
The cashback is still not reflected to me
Good afternoon.
We see that you have created an inquiry to the customer service. Please write to our advisor and he will help you resolve this matter. We look forward to your response.
Greetings.
LetyShops team
It won't let me link my PayPal and SHEIN account to pay for my order.
Hello!
Please contact Shein service.
Greetings,
LetyShops team
My cashback is not reflected and the waiting date has passed
Hello!
We have noticed, that in this topic we have already created a query to the customer service. Our manager will do her best to help you. A hug.
Greetings,
LetyShops team
All the products are beautiful and I already confirmed my order in the app, but the refund is not reflected
Good afternoon.
Partners need time to process and transmit information about the order. You can check the refund date on your account by clicking "v" next to the "Pending" text.
Greetings!
LetyShops team.
I'll be waiting for my refund
Good afternoon.
We are pleased to inform you that the refund of your purchase is already shown in your account. It will be credited to the balance after the store orders are reconciled.
Greetings!
LetyShops team
I love SHEIN but this Lety shops does not convince me at all, I do not think of the money they say :(
Hello.
Thanks for writing to us.
Let's try to understand this situation together. We have already created a customer service inquiry. You can reply in the "Help" section or at support@letyshops.com.
We wait for your reply.
Sincerely,
LetyShops team
I have ordered through Lety shops and Cashback does not appear pending as if I had not ordered anything and had only entered
Good morning.
Thanks for writing to us.
We are happy to help you resolve this situation. We have already created a query in the Help service. You can find it in your personal account in the "Help" section. We look forward to your response.
Sincerely,
LetyShops team.
