Purchases at Decathlon ES with cashback in Austria

Hello, Information for other users. This is the first time I've placed an order with Decathlon through the LetyShop app. I followed all the steps, and the surprise came when the cashback didn't appear. I understand that Decathlon's poor management isn't LetyShop's fault, but if Decathlon isn't willing to honor the agreement, we users shouldn't have to suffer. Consequently, I'll stop placing orders, either through the LetyShop app or with Decathlon.

I see that the problem is always the same: either the cashback is not registered or the cashback cannot be found. Do users know how much money you earn with all these incidents? I am increasingly disappointed with Letyshops. I keep saying that it's not always the fault of the customer or the company they are buying from, right? I use this service less and less because it gives me more work than the benefits it promises. In short, I am very unhappy and have lost confidence in you.

Of the 3 orders I've placed, it NEVER arrives automatically. Now one has been lost or can't be found. When I have the date in the history, I have to wait 4 months for nothing.

I've made a couple of purchases through Decathlon ES, the cashback is registered correctly, but I've never received approval. I've filed a complaint and am awaiting a response. I hope this comment helps other users; I haven't had any problems with other stores so far :)

I signed up for Letyshop through a friend's link, and if I spent more than €30, they'd refund me €5 and the referral €5. I placed an order at Decathlon for €33.98, and they didn't count the order! I made a request/complaint to Letyshop, and they said Decathlon hadn't credited them for the purchase, so at most they'd credit me the cashback (€0.42), but if I wanted the €5 voucher, I'd have to spend another €30. What a disaster the Decathlon-Letyshop relationship is. All problems and complaints. Disaster, and from what I've read here, I'm neither the first nor will I be the last.

The same thing happened to me that I have read in many comments. the cashback was not credited to me directly from the decathlon store, I had to claim it and attach the purchase receipt. On the part of letyshops very well, I have no complaints, they paid me the cashback and they solved everything very kindly but it is an inconvenience to have to be claiming each purchase.

Every time I make a purchase in Decathlon, I have to complain, since even activating Letyshops the purchase is not registered. Hope it gets resolved soon

Second purchase that I make in these last weeks in decathlon, and second time that the cashback does not appear automatically. I have complained, and I hope they will solve it for me like the previous time.

I have made several purchases and in none of them the cashback was registered automatically, I always have to claim it. And I know how to do it well since it has not happened to me in other stores. The first purchase I made for a value of 500 euros corresponded to me a cashback of about 10 euros. After claiming and waiting several months, Decathlon responded to the claim, so from Letyshops they rewarded me with a bonus of 5 euros.